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Customer Experience
3D Cloud by Marxent Joins Google Cloud Marketplace as One of the First 3D Platform Offerings
3D Cloud by Marxent announced that the 3D Cloud platform and applications are available exclusively on the Google Cloud Marketplace. One of the first…
Medallia Supports Schneider Electric in Boosting Customer Satisfaction with Real-Time, Personalized…
Medallia, the global leader in customer and employee experience has partnered with Schneider Electric, the global leader in energy management and…
TDCX Announces Launch of Digital Customer Experience Center of Excellence in Singapore to Pioneer…
Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse
TDCX , an…
SupportLogic Acquires Emtropy Labs to Automate QA for Enterprise Customer Support
Combines SupportLogic's Prediction and Workflow Engine with Emtropy's Continuous Quality Monitoring to Enable Proactive Revenue Retention…
New Report, The Pulse of Retail, Reveals Sentiment of More than 500 Retail Executives Towards…
Mercaux, Fluent Commerce, commercetools and Orium release fourth annual research report
The latest edition of the annual ‘Pulse of Retail’ report,…
Decoding the Difference Between Preview, Progressive and Predictive Dialers
Today, consumers are smarter and tech-savvier than ever. They want quick, authentic resolutions without getting into the vicious circle of long holds,…
Unbabel introduces new Self-Service and Quality Intelligence options to enable greater accessibility…
The free trial and demo options will allow anyone to experience Unbabel’s award-winning, AI-powered LangOps solutions
Unbabel, the AI-powered …
Quantum Metric Introduces Atlas to Empower Organizations to Expedite Digital Expertise
An outcome and customer-driven approach, Atlas will optimize digital team efficiency by up to 90%
Quantum Metric, the Continuous Product Design…
TTEC Digital introduces InteractionSync for Amazon Connect
TTEC Holdings,one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced…
SugarCRM Debuts New Digital Self-Service Capabilities
Now Business-to-Business Customers Can Connect with Brands Effortlessly, While Brands Optimize Every Customer Interaction to Fuel Growth
SugarCRM,…