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Customer Experience
Acoustic Appoints Mark Cattini CEO
Acoustic, a global marketing and customer experience provider for B2C brands, announced that Mark Cattini has been named Chief Executive Officer…
Union Square Advisors Forecasts Opportunity for Tech Deal Activity in 2023
Union Square Advisors, a technology-focused investment bank, forecasts enticing deal opportunities in the technology industry this year. These…
College Students Give Real-World Examples Of How to Leverage AI in the Airport Parking Industry and…
Marketing, and hospitality majors were given the chance to write an essay about how to use AI in the airport parking industry. Besides the specific…
Mitsubishi Motors Canada Launches Customer Facing Insights and Reviews Solution with Feefo
Mitsubishi Motor Sales of Canada, Inc. has selected Feefo, a leading global customer reviews and insights platform, to transform their product reviews…
Immersive CX is the New Way to Win and Keep Customers
Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience
Zendesk, has…
ZENVIA Achieves Industry-leading Security Standards with ISO 27001 Certification
Zenvia Inc., the leading cloud-based CX platform in Latin America, empowering companies to transform their customer journeys, announced that it has…
Ada’s AI-powered Customer Service Automation Platform now Available on AWS Marketplace
Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…
PartnerHero Acquires SupportOps, a Leader in Zendesk Implementation and Customization
PartnerHero, a top provider of outsourced customer operations, announced that it has acquired SupportOps, a leading provider of CRM implementation and…
Mapp Enhances Shopify Plus Plugin to Integrate With the Full Mapp Cloud
Mapp opens up further data sources with single Shopify Plus extensions to improve connectivity and streamlining of data and takes personalised online…
24-7 Intouch Announces Rebranding, Changes Name to IntouchCX
24-7 Intouch, a global leader in contact center and technology solutions, announced it is changing its corporate name to IntouchCX to better align…