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Customer Experience
SANDSIV Successfully Expands its Partner Program Across the Globe
SANDSIV, a global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) business solutions, announced the enhancement of its…
SANDSIV Announces New Strategic Partner with Nigerian IT Solutions Provider Treten Networks
SANDSIV, the global leader in Customer Experience Management (CXM) and Voice of the Customer (VoC) enterprise solutions, announced it has entered into…
LendingPoint Names Amanda Flashner as New Chief Experience Officer
LendingPoint, the AI-driven CreditTech platform that provides one-stop financing solutions for consumers, e-commerce and point of sale partners, and…
Zendesk Launches New Customer Sentiment and Intent Functionality Powered by Machine Learning
Zendesk, Inc. announced Intelligent Triage and Smart Assist, new AI solutions empowering businesses to triage customer support requests automatically…
Acquia Launches Enhancements to Market-Leading Customer Data Platform
Acquia, the open digital experience company, introduced enhancements to its customer data platform (CDP) that deepen support for enterprise marketing…
Dialpad Commits $50 Million in AI R&D to Fuel Business Insights and Launch Dialpad Ai Labs
Dialpad, Inc., the industry-defining Ai-Powered Customer Intelligence Platform, announced a $50 million investment into the continued research and…
UserTesting Joins Export Partner Hub by Google
UserTesting, a leader in video-based human insight, announced it has joined the Export Partner Hub by Google as a Customer Experience (CX) partner.…
Informa Markets Uses Intent Data to Dramatically Increase Engagement for Its Customers
“With demographic data alone, we were getting response rates of around 0.2%, but now with Bombora’s intent data, the rate often goes over 1% —…
Conduent Customer Experience Management Data Analysis: Technology Consumers Remain in Chat Channel
During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent…
VertexOne Partners With Ameripro Energy Corp.
VertexOne, the leading provider of cloud-based, customer experience, software-as-a-service (SaaS) solutions for the utility and energy industry, …