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Customer Experience
Ada Leverages OpenAI to Deliver AI-powered Customer Service
Ada, the customer service automation company, announced it is now leveraging technology from OpenAI, the AI research and deployment company…
Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk’s…
Aisera, the world's leading AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available…
Symphony Talent Bolsters Executive Team to Sharpen Focus on Customer Experience and Product, and Its…
Symphony Talent, the change-proof integrated recruitment marketing technology with creative services built for efficiency, announced the addition of…
NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience…
CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded…
Groupe Pierre & Vacances Center Parcs Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience,announced that Groupe Pierre & Vacances Center Parcs has selected Medallia as its…
Copper Appoints Carrie Shaw as Chief Executive Officer
Copper, the leading customer growth platform for businesses using Google Workspace, announced the appointment of Carrie Shaw as CEO, with former CEO…
Qualtrics Hits 10 Billion Experience iDs and Unveils New XM Platform Innovations That Deepen…
Qualtrics has the largest human sentiment database in the world, helping organizations know their customers like never before
New XM Platform™…
Totango Doubles Down on Customer Success by Hiring ON24’s Chris Dishman
Totango, Inc., the industry's only Composable Customer Success (CS) platform that helps companies drive immediate value, leans into its own CS…
Protiviti Acquires R2i to Expand Digital Services
Combination of Protiviti's Digital Solution and R2i brings enhanced martech services to the market, further enabling capabilities to deliver digital…
Wish Sets Out Plans to Drive Down Shipping Costs for Buyers
ContextLogic one of the world’s largest mobile ecommerce platforms, announced its renewed focus on improving the customer experience, deepening…