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Browsing Category
Customer Experience
Informa Markets Uses Intent Data to Dramatically Increase Engagement for Its Customers
“With demographic data alone, we were getting response rates of around 0.2%, but now with Bombora’s intent data, the rate often goes over 1% —…
Conduent Customer Experience Management Data Analysis: Technology Consumers Remain in Chat Channel
During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent…
VertexOne Partners With Ameripro Energy Corp.
VertexOne, the leading provider of cloud-based, customer experience, software-as-a-service (SaaS) solutions for the utility and energy industry, …
Ada Leverages OpenAI to Deliver AI-powered Customer Service
Ada, the customer service automation company, announced it is now leveraging technology from OpenAI, the AI research and deployment company…
Aisera Announces Integration of its AI-powered Service Experience Solution with Zendesk’s…
Aisera, the world's leading AI-driven service experience platform for automated customer experiences (CX), announced that its solutions are available…
Symphony Talent Bolsters Executive Team to Sharpen Focus on Customer Experience and Product, and Its…
Symphony Talent, the change-proof integrated recruitment marketing technology with creative services built for efficiency, announced the addition of…
NICE Applauded by Frost & Sullivan for Improving the Contact Center and Customer Experience…
CXone delivers extended digital-first reach, hyperpersonalization, true omnichannel with digital-to-voice elevation, real-time interaction, expanded…
Groupe Pierre & Vacances Center Parcs Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience,announced that Groupe Pierre & Vacances Center Parcs has selected Medallia as its…
Copper Appoints Carrie Shaw as Chief Executive Officer
Copper, the leading customer growth platform for businesses using Google Workspace, announced the appointment of Carrie Shaw as CEO, with former CEO…
Qualtrics Hits 10 Billion Experience iDs and Unveils New XM Platform Innovations That Deepen…
Qualtrics has the largest human sentiment database in the world, helping organizations know their customers like never before
New XM Platform™…