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Customer Experience
Qualtrics Achieves 10 Billion Experience iDs, Unveils Innovative Platform Enhancements
New XM Platform innovations include an enhanced Experience iD (XiD) dashboard experience and automated workflows to get actionable insights faster and…
Introducing SPACE by TELUS International
New virtual recruitment platform increases the speed of the recruitment and hiring process, broadens the global recruiting talent pool, and…
Casey’s Delivers More Personalized Customer Experiences with Salesforce
Salesforce, the global leader in CRM, announced that Casey's General Stores, Inc., the third-largest convenience store retailer and the fifth-largest…
‘HGS Axle’ Smartbot Solution Improves Customer Experience for Roadside Incidents
Human-centric bot technology has aided nearly 35,000 drivers seeking emergency roadside assistance to date
Hinduja Global Solutions (HGS)…
Provenance Tags Integrates With Concordium Blockchain to Offer a Track & Trace Solution for…
Provenance Tags announces integration with Concordium to bring to market an end-to-end encrypted and secure Track & Trace IoT platform.
Trade…
LivePerson Enhances Conversational AI Capabilities to Help Brands Strengthen Customer and Agent…
LivePerson, a global leader in customer engagement solutions, announced enhancements to its Conversational AI that will help brands hold even better…
Digip Completes €3.2Million Seed Funding Round to Democratise Access to Trademark Intellectual…
Digip Completes €3.2Million Seed Funding Round to Democratise Access to Trademark Intellectual Property Services
Companies around the world are…
Glia Teams with Jack Henry to Accelerate Digital Customer Service
Glia, the leading provider of Digital Customer Service (DCS), announced that its digital-first solution is now accessible through Jack Henry's Banno…
NTT DATA Research Reveals Shift from Survival to Resilience and Growth
Executives remain optimistic in the face of continued macroeconomic and global disruptions
NTT DATA, a digital business and IT services leader,…
DISQO Releases Industry-First Full-Funnel Normative Benchmarks for Social Media Campaigns
Customer experience (CX) intelligence platform DISQO released its first "Assessing Ad Impact in Social Media" report with unprecedented normative…