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Customer Experience
Verint and Zoom Expand Partnership to Elevate Customer Experience Across the Enterprise with Zoom…
Partnership Leverages Platform-to-Platform Approach with the Powerful Combination of Verint Customer Engagement Platform and Zoom Contact Center…
CallMiner Announces New Zoom Integrations to Uncover Insights and Improve Customer Experience
Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations…
Merkle Appoints Michael Butler as Head of Agency Sales for Media
Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the appointment of Michael Butler as…
Simplr Introduces the EngageNow Suite to Eliminate the Customer Service BPO
Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a…
Alida Enters Funding Agreement Led By National Bank of Canada for USD $60 Million
Investment to fuel global expansion plans as Alida accelerates growth in Customer Experience
Alida, a leader in experience management, announced it…
Heightened Competition and Consumer Expectations Driving Changes in Banking, Finance and Insurance
Voya, Unbanked, Liberty Mutual, Wells Fargo, Visa and Vantage Risk to share insights at the ISG TechXchange: Banking, Financial Services and…
FourKites Partners with Sony Network Communications Europe to Help Enterprise Shippers Deliver…
Industry leaders collaborate to better serve customers through unmatched global, multimodal network coverage and market-leading ETAs
Leading…
Staircase AI Launches New ML Model With 90% Accuracy in Identifying Customer Sentiment to Minimize…
Staircase AI, a fast -growing Customer Intelligence platform vendor, has successfully launched a first-of-its-kind ML customer sentiment analysis…
John Lewis & Partners Selects StoryStream to Drive Online Customer Engagement by Advancing…
In support of its innovative digital engagement strategy, John Lewis & Partners has teamed up with StoryStream to celebrate and elevate…
Rising Demand Further Disrupts U.S. Media, Network Firms
Industries reshaped by new content distributors are modernizing networks and systems to meet customer expectations, ISG Provider Lens report…