Customer Experience

Glia, the leading provider of Digital Customer Service (DCS), has appointed veteran Qualtrics executive and Danaher alum Paul Sheets as the Executive…

Genesys, a global cloud leader in experience orchestration, announces the release of "The Challenge of Customer-Centric Banking," a research report…

Insider, the global leader in cross-channel personalization and customer journey orchestration, announced that Sir Richard Branson, Founder of Virgin…

Partnership Leverages Platform-to-Platform Approach with the Powerful Combination of Verint Customer Engagement Platform and Zoom Contact Center…

Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations…

Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announces the appointment of Michael Butler as…

Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a…

Investment to fuel global expansion plans as Alida accelerates growth in Customer Experience Alida, a leader in experience management, announced it…

Voya, Unbanked, Liberty Mutual, Wells Fargo, Visa and Vantage Risk to share insights at the ISG TechXchange: Banking, Financial Services and…

Industry leaders collaborate to better serve customers through unmatched global, multimodal network coverage and market-leading ETAs Leading…