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Customer Experience
Freshworks Further Integrates Conversational AI into CX and CRM Solutions
Freshworks , a software company empowering the people who power business, announced an infusion of artificial intelligence (AI) across its modern,…
LinkLive and Kasisto Partner to Deliver Market Defining AI-Assisted Customer Experiences for…
Two customer engagement platforms combine their AI capabilities to deliver differentiated customer and agent experiences for banks and credit…
Emplifi Acquires Customer-Powered Commerce Platform Pixlee TurnTo to Enable Brands To Deliver…
Acquisition of Pixlee TurnTo is a perfect complement to Emplifi’s CX Platform, giving brands access to the user generated content, reviews…
Emplifi Delivers Innovative Live Commerce Solutions Including Real-Time Customer Care and…
Brands and retailers can now leverage live video calling from social, live video-powered care, plus immersive AR capabilities to further enhance…
IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and…
NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up…
Galileo and Technisys Redefine the Digital Banking Customer Experience with Cyberbank…
Galileo empowers financial institutions to create and deliver novel and tailored customer experiences as they scale with Cyberbank Digital…
Marco’s Pizza Selects Medallia to Boost its Market Intelligence
Medallia, the global leader in customer and employee experience, announced that Marco’s Pizza, the nation’s fastest-growing pizza brand*, selects…
TELUS International Announces Agreement to Acquire WillowTree
TELUS Corporation and TELUS International, a leading digital customer experience innovator that designs, builds and delivers next-generation…
Nogin Unveils Vx Of Intelligent Commerce, The Leading Commerce-as-a-Service Software Platform
Nogin, a leading provider of innovative Commerce-as-a-Service (CaaS) technology, launched a new website unveiling the arrival of machine learning…
Instnt Launches Instnt Access to Help Businesses Onboard Customers With a Single Click
Instnt, the AI-managed customer acceptance platform that helps businesses accept and onboard more good customers for good, with up to a $100 Million…