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Customer Experience
Staircase AI Launches New ML Model With 90% Accuracy in Identifying Customer Sentiment to Minimize…
Staircase AI, a fast -growing Customer Intelligence platform vendor, has successfully launched a first-of-its-kind ML customer sentiment analysis…
John Lewis & Partners Selects StoryStream to Drive Online Customer Engagement by Advancing…
In support of its innovative digital engagement strategy, John Lewis & Partners has teamed up with StoryStream to celebrate and elevate…
Rising Demand Further Disrupts U.S. Media, Network Firms
Industries reshaped by new content distributors are modernizing networks and systems to meet customer expectations, ISG Provider Lens report…
MGI Partners with Imperial College London to Establish Overseas Customer Experience Center in the UK
MGI Tech Co. Ltd. (MGI), a company committed to building core tools and technology to lead life science, announced the opening of its second overseas…
CIBC Innovation Banking Announces Growth Capital Facility for SupportLogic
CIBC Innovation Banking is pleased to announce a growth capital facility for San Jose-based SupportLogic, Inc. (“SupportLogic”), a support experience…
Vee24 Virtual Boutique Now Available in the Microsoft Azure Marketplace
Microsoft Azure customers worldwide now gain access to Vee24's Virtual Boutique to take advantage of the scalability, reliability and agility of Azure…
Vitality Leverages Voice of Customer to Help Customers Better their Lives
Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider,…
Qualtrics Announces Manager Assist, Empowering Managers to Own Their Team’s Engagement and Success
Qualtrics , the leader and creator of the experience management category, announced Qualtrics Manager Assist, a new platform that empowers managers to…
Alorica Recruits Mireille Magallona as Regional President of APAC Operations and Sanjay Ponnappa as…
Regional Leadership Appointments Help Advance Alorica’s Global Strategy for Transformative Growth
Alorica, a trusted global leader in…
Akia Partners with Veriff to Provide Fast and Secure Customer Experiences
Partnership provides property owners with secure guest authentication, while supporting memorable guest engagements
Veriff, a global identity…