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Customer Experience
US Enterprises Sharpen Focus on Customer Experience
More companies outsource contact centers as requirements expand, stakes for enterprise reputation increase, ISG Provider Lens report says
US…
Merkle Strengthens Americas Leadership With New Appointments
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announces four new appointments to its Americas…
EPOS and Mindtree Expand Strategic Digital Engineering Partnership
Mindtree, a global technology services and digital transformation company, announced that it has extended its relationship with premium audio and…
HORIBA Europe GmbH Deploys ServiceMax Across Its European Operations to Further Propel Business…
ServiceMax, a leader in asset-centric field service management, announced HORIBA Europe GmbH has selected and deployed ServiceMax's field service…
CUJO AI Launches Explorer, First AI-powered Device Intelligence as a Service
CUJO AI, a global leader in cybersecurity and network intelligence solutions for network service providers (NSPs), announced that Explorer, the…
Pega Expands AI Capabilities so Enterprise Users can Work Faster and Smarter to Drive Real Results
Pegasystems Inc., the low-code platform provider that builds agility into the world's leading organizations, announced the latest edition of its Pega…
Supermicro Extends Best of Breed Server Building Block Solutions to Include a Broad Set of OCP…
Supermicro, a Total IT Solution Provider for Cloud, AI/ML, Storage, and 5G/Edge, is announcing expanded adoption of key open hardware and open source…
Standard Life Increases Pension Contributions With Personalised Videos Powered by Idomoo
Pensions are complicated, but explaining them in a data-driven video — when it’s personalised for the viewer — makes them easy to understand, and that…
How Companies Can Empower Digital Transformation and Enhance Customer Experience
Digital transformation is a driver for IT investments and also a top challenge for business managers. Industry trends include adapting to new work…
QuestionPro Acquires SuiteCX, Creates First “Full Stack” CX Platform
QuestionPro, a global provider of online survey and research services has acquired SuiteCX, the leading customer experience (CX) and journey mapping…