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Customer Experience
Ascribe Launches a New Release of AI Coder
Ascribe announces a new release of AI Coder which creates a theme-based codebook and codes the verbatim responses automatically. AI Coder enables…
Pega Introduces Pega Customer Data Connectors for Deeper, AI-Powered Data Analysis and Better…
Pegasystems Inc., the low-code platform provider that builds agility into the world's leading organizations, announced Pega Customer Data Connectors …
Medallia Launches Frontline Engagement and Quality Management App on Salesforce AppExchange
New Salesforce integration seamlessly triggers real-time, post-interaction surveys from Service Cloud
Medallia, the global leader in customer and…
ActionIQ Announces Partnership with Snowflake to Build Composable Customer Data Stacks and Maximize…
ActionIQ, the leader in customer experience (CX) solutions that deliver actionable insights from customer data, announced a partnership with…
Wiha Tools USA Adopts New Salsify Connector to Amazon A+ API
Salsify, the Commerce Experience Management (CommerceXM) platform empowering brand manufacturers, distributors, and retailers to win on the digital…
New Slack Innovations and Salesforce Customer 360 Integrations Unlock Team Productivity, Adding…
Slack, your digital HQ, with Salesforce, the global leader in CRM, unveiled new product innovations at Dreamforce that make it even more productive…
Currys Collaborates with Mindtree to Deliver a Connected Omnichannel Customer Experience
Mindtree, a global technology services and digital transformation company, announced that it has enabled the UK's leading retailer of technology…
Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time…
Salesforce the global leader in CRM,unveiled Salesforce Genie, a hyperscale real-time data platform that powers the entire Salesforce Customer 360…
Consumer Poll Indicates Negative Sentiment Toward Retail Giants, Customer Experience Key for SMBs to…
According to new data released from ActiveCampaign, the leader in Customer Experience Automation (CXA), 60% of consumers indicate negative sentiment…
More than 2,000 Customer Service Teams Now Run on PagerDuty
Digital Operations Leader is Setting New Standard for Customer Service and Developer Collaboration with Customer Service Incident Management and…