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Organizations today are awash with data — and data streams are only growing larger and more complex. By 2025, global data creation is projected to…

It's a very exciting time for AI. Innovation is happening at breakneck speed. Each week brings new developments, whether it’s about the large language…

Google has initiated the first phase of its third-party cookie deprecation process. It means marketers should now come to terms with the changing…

The emergence of ChatGPT in November of 2022 caused a sonic boom across every tech industry in the world. Since then, companies of all sizes have…

A little under a decade ago, the global market for robotic process automation (RPA) was worth around $250 million. Thanks to location-based services,…

A high proportion of businesses have undertaken an AI project in some form, with research from McKinsey revealing that 55% of organizations actively…

In today’s landscape, organizations are facing new pressures, and no one is exempt. We're collectively grappling with the imperative to balance the…

The advent of advanced technology such as Gen AI, conversational AI (CAI), and Large Language Models (LLMs) are completely shaking up the customer…

We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…

The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever.  Companies have a staggering $3.7 trillion at risk…