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In the pre-digital era, customer experience was fairly linear. Customers would enter a store, chat face-to-face with the clerk, perhaps ask a few…

For some time now, industry prognosticators have hyped Artificial Intelligence (AI) and Machine Learning for their transformational potential. The…

Faced with the challenge of the #MeToo era, many companies have struggled with outdated and ineffective sexual harassment training. New consulting…

There is no doubt of the ever-increasing role that AI will play in driving valuable business outcomes, with more use cases for AI than ever before and…

Artificial Intelligence (AI) and Machine Learning (ML) are amongst the emerging trends in Business and Marketing. Yet, a lot of this cleverness is…

As we near the end of another great year for martech, Marketers are already preparing for the road ahead. Here is my martech hack for all marketers…

How Data Automation Has Helped Transform the Way Digital Publishers and Agencies Do Business Most CFOs of digital publishing houses have to deal…

When CIOs think of IT companies or technical project management companies, they likely think of the people scheduling techs to come out to sites…

This article is coauthored by Matt Lang. It is early days for Voice search and the discipline is still far from defined. However, this initial era…

The downside of having an Advertising or Marketing agency, even a high performing one, has been covered endlessly. Companies hire agencies for…