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Guest Authors
Revolutionizing CX: Contact Center AI Takes Center Stage in 2023
A well-shared industry statistic, call centers face an annual employee turnover rate of 26%; a figure exceptionally high compared to the UK average of…
Gaming: An Opportunity to Boost Your Brand Among Passionate Players
In recent years we have seen the perception of PC and console gaming pivot from unsociable and, let’s face it, a bit nerdy, to an activity that is…
What Is Left for Leaders When We All Become AI-Powered?
To fully explore the theme of leadership and Artificial Intelligence, I encourage you to read my previous article titled Embrace AI to Become a…
How Moderation Can Protect ROI in Social Media
Social media can be big business, for business. Almost 5 billion people across the world use social media; and in 2022, that figure increased by 4.2%.…
Navigating the Generative AI Revolution: Smart Integration Strategies for Business Growth
The groundbreaking impact of ChatGPT and its potential applications have generated significant buzz throughout the automation industry. Generative AI…
TikTok is Already Terrified of AI Fraud, So Why Aren’t Businesses?
From alcohol-infused pasta recipes to overly complicated dance routines, Tik Tok has quickly become the place to share new trends with one another.…
The Promises and Perils of AI: The Urgent Need for Ethical Frameworks
Artificial Intelligence (AI) has emerged as a powerful tool with the potential to revolutionize our world. It promises to bring unparalleled…
ChatGPT Is Much More Than A Data Prep Assistant
The business intelligence (BI) and analytics industry is already using OpenAI’s ChapGPT to automate tedious data preparation tasks. ChatGPT (and other…
Leverage Artificial Intelligence Tools to Reduce Fraud and Friction for Customers
In an uncertain economy, companies of all sizes are looking closely at costs, balancing short-term risk and long-term reward. While many companies are…
How the Cost-Of-Living Crisis Shifted the Power of Influencers
The evidence is apparent globally: with inflation, rising interest rates and increasing personal debt, we are in a cost of living crisis. Consumer…