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Intelligent Voice Assistants are changing the way agents communicate with customers on contact center platforms. For years, it’s been possible for…

AI investments are at an all-time high. Despite all the doom and gloom in the startup market – talk of down-rounds, sinking valuations, and longer…

As adoption of 5G service grows worldwide, the network is continuously evolving to accommodate new services, business models and ecosystem…

What is Natural Language Processing? Natural Language Processing (NLP) refers to building machines that can understand and respond to voice data with…

Demonstrating the impact of campaigns to clients has been a key part of marketing and PR agencies’ roles since time immemorial. The way they have…

With the wide variety of tools aimed at helping users and driving self-service with uneven and mitigated results,  customer patience is running thin.…

In a recent Dynata survey on customer loyalty, 74% of consumers indicated that feeling valued and understood both factor more into brand loyalty than…

The digital advertising industry has found itself facing challenges over the past two to three years. As a result of the depreciation of third-party…

Web scraping has had its praises sung for business applications. We play no small part in that ourselves. The world, however, isn’t just about…

There’s a lot of buzz and excitement around the combination of digital marketing and web scraping. Data has always been the driving force behind…