Interviews

Most organizations are capitalizing on Artificial Intelligence (AI) capabilities to automate repetitive tasks to save time and resources. By 2035,…

In our ongoing AiThority interview series with the leading experts in the CS space, we are exploring the role of AI in the modern cloud contact…

Next month, IBM will showcase its latest generative AI-assisted product, watsonx Code Assistant for Z, at TechXchange, IBM’s premier technical…

Hello Matthew Tillman. Welcome to our Interview Series. Could you provide an overview of your current position and the responsibilities you have…

AI-driven customer experience management software companies are ruling the SaaS marketplace. These companies leverage AI to serve CX marketers,…

Brands are constantly trying to provide the best customer service by keeping with the latest customer experience (CX) trends. CX has emerged as a key…

Hi Ketan, please tell us about your role at Salesforce and how it has changed since the onset of the pandemic in 2020? I’m the EVP and GM of Sales…

Hi, Dr. Austin. Welcome to the AiThority Interview Series. Please tell us about your role at AT&T and how you arrived here. I manage a team of…

Hello Matthew. Welcome to our Interview Series. Tell us more about your current position and the responsibilities you have within your organization.…

How do cloud contact centers benefit from using AI-powered recommendations for customer service? A: AI-powered recommendations merge personalized…