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comm100 Launches Agent Assist to Boost Agent Performance and Customer Satisfaction
New Agent-Facing AI-Powered Tool Improves and Accelerates Personalized, Human-Led Customer Care
Comm100, a global provider of omnichannel customer…
SDL Wins AI Breakthrough Award for Best Machine Translation Solution
Hai, SDL’s linguistic AI, Recognized for Machine Translation Innovation in 2019
SDL, a global leader in content creation, translation and…
Ivy.ai and Los Angeles Pierce College Collaborate to Introduce Next-Gen Outreach and Student…
Ivy.ai, a higher education chatbot provider will build AI-powered chatbots for various offices and for outreach and recruitment. The partnership will…
Artificial Solutions Continues Momentum in Conversational AI Market
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced that it is continuing its successful momentum as the…
Artificial Solutions Launches Antidote to Chatbot Frustration
Artificial Solutions, the leading specialist in enterprise-strength conversational AI, announced the general availability of Teneo Developers, a…
IPsoft Named a Leader in Conversational AI for Customer Service
Independent Research Firm States IPsoft Is a "Natural Fit" for Brands Looking to Provide Conversational Automation for Deep Business Processes or…
Luminoso Wins Frost & Sullivan Customer Value Leadership Award
Luminoso, the natural language company that provides AI-powered analysis of unstructured data, announced that the company has received Frost &…
Chatbots Can Effectively Resolve 65% of Customer Inquiries When Applied to the E-Commerce Industry
A Study by Aivo Explores the Current Use Companies Are Making of This Solution and the Impact It Has on Both Consumers and Businesses
Consumers…
Smart Home Guide Launches Personalized Buying Adviser Bot for Home Appliances
Buying a home appliance, like a TV, refrigerator or a washing machine, can be an overwhelming experience for many. First, users are boggled by the…
Pega Launches Real-Time AI Connectors for Pega AI Software
New APIs Plug Google and Amazon AI Engines into Pega’s Already Powerful AI
Pegasystems Inc., the software company empowering digital transformation…