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Customer Experience
Salesforce Announces Genie – a New Data Platform Powering the World’s First Real-Time…
Salesforce the global leader in CRM,unveiled Salesforce Genie, a hyperscale real-time data platform that powers the entire Salesforce Customer 360…
Consumer Poll Indicates Negative Sentiment Toward Retail Giants, Customer Experience Key for SMBs to…
According to new data released from ActiveCampaign, the leader in Customer Experience Automation (CXA), 60% of consumers indicate negative sentiment…
More than 2,000 Customer Service Teams Now Run on PagerDuty
Digital Operations Leader is Setting New Standard for Customer Service and Developer Collaboration with Customer Service Incident Management and…
VOXX International Corporation Launches New E-Commerce Platform to Support Anticipated Growth and…
VOXX International Corporation, a leading manufacturer and distributor of automotive and consumer technologies for the global markets, announced the…
Infobird Engaged by Established Taxi Enterprise in China to Build its Digitalized Customer Service…
Infobird Co., Ltd, a leading provider of AI-powered customer engagement solutions in China, announced that it has recently engaged with a well-known…
Genesys Named a Leader in Conversation Automation Solutions Report
Genesys, a global cloud leader in customer experience orchestration, has been named a leader in "The Forrester New Wave: Conversation Automation…
Totango Survey Reveals Stronger Enterprise Customer Success Adoption Even as Many Companies Lack a…
Totango, Inc., the industry's only Composable Customer Success (CS) platform that helps companies drive immediate value, reveals the findings of a …
SiteSpect Announces a Growth Investment from Boathouse Capital to Advance Company’s Growth and…
“SiteSpect is announcing a substantial new growth investment to further revolutionize how companies deliver the best experience to their customers,”…
CX Work is Becoming more Flexible and Specialized in a Bid to Tackle “People Paradox,”…
A new report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and…
Introhive Partners With Openfin to Drive Productivity for Financial Services Customers
Introhive, the fastest-growing AI-powered customer intelligence solution, announced a partnership with OpenFin, the operating system (OS) for…