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Customer Experience
Sinch and Blueshift to Extend Customer Engagement into Conversational Channels
Sinch and Blueshift to extend customer engagement into conversational channels
Sinch, a global leader in cloud communications and mobile customer…
Productboard Unveils Groundbreaking Capabilities Empowering Product Leaders to Increase…
Productboard, the customer-centric product management platform that helps teams get the right products to market faster, announced new features to…
NICE Interaction Analytics Chosen by Tele-Centre Services to Drive Customer Experience Interactions…
NICE data-driven insights automate quality management and provide insights on both customer and agent behaviors
NICE announced that Tele-Centre…
MCE Systems Announces a Next-Gen Update to Its Content Transfer App
MCE Systems, the global leader in device lifecycle management solutions, has announced an update to their wireless Content Transfer App, part of their…
LivePerson Strengthens CRM Integration Capabilities for Brands with Launch of Webex Calling Support
LivePerson, a global leader in customer engagement solutions, announced the general availability of CRM Connector, a new tool that extends its CRM…
TeamSupport Partners With Perseus Group to Strengthen Customer Support Experiences
TeamSupport, the leading provider of B2B customer service solutions, announced that it has entered an exciting, new partnership with Perseus Group.…
SingleStore Empowers Digital Innovators With Superior Database Performance and Real-Time Insights at…
Use cases span technology, advertising, customer service, financial services and food services
SingleStore, the cloud-native database built for…
Lufthansa Technik Selects Icertis to Transform Contract Management
Contract intelligence company Icertis announced that Lufthansa Technik AG, the aircraft maintenance business of the Lufthansa Group, has selected …
Unblu and Directlink Team Up to Combine Advanced AI and Conversational Banking Platform to Transform…
Unblu Corp. and Directlink, announced they are partnering to empower banks and credit unions to streamline multiple conversational channels and…
SuccessKPI Achieves Expanded Security Compliance to Protect Data and Privacy Requirements for…
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced the completion of ISO 27001, GDPR,…