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Customer Experience
TELUS International Appoints New Chief Transformation Officer to Enhance its Digital Transformation…
Beth Howen brings more than two decades of experience in driving digital transformation for large enterprises in the technology industry.
TELUS…
NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities
NICE named a leader in Omdia Customer Engagement Platforms, 2022–23 research report, receiving maximum scores for solution innovation
NICE announced…
Grand Appliance Leverages Package.ai’s Customer Messaging and Review Management To Turn…
Package.ai, the Complete Customer Engagement Platform for high value retail, has enabled Grand Appliance & TV, the leading appliance and…
UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments
Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions
UJET,., the world’s…
AccessFares Partners with Datamatics to Enhance Customer Experience for Their Premium International…
Datamatics, a global Digital Technologies, Operations and Experiences Company, has entered into a long-term strategic partnership with AccessFares, a…
New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity
The challenges of implementing AI and automation in CX are brought to the fore in a commissioned study published, conducted by Forrester Consulting on…
Melissa Partners with ID-Pal to Launch Melissa ID for Seamless Contact Verification in Real-time
New app runs safe, secure background checks in parallel with data entry, strengthening identity verification efforts and the customer experience…
Clearyst Announces Acquisition of Green Business Bureau
Clearyst Inc., a sustainability technology platform company, announced its acquisition of Green Business Bureau (GBB), the leader in sustainability…
UVeye and Tekion Partner to Enhance the Dealership Customer-Service Experience
UVeye is integrating its advanced vehicle-inspection systems with Tekion's end-to-end cloud-native platform, Automotive Retail Cloud (ARC).
The two…
izmocars Launches izmoauto, a Multilingual Customizable Digital Retail Platform
izmocars announced the launch of the izmoauto digital Retail Platform, designed to help auto dealers meet and engage today’s customers who are…