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Customer Experience
Globant Launches its Annual Women that Build Awards to Recognize Women in STEAM
Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the launch of the third…
With CXA, Accounting and Finance Businesses Increased Customer Email Engagement 53% this Tax Season
ActiveCampaign helped accounting industry customers increase email engagement and uplevel their customer relationships to be more than just…
TTEC Opens Global Delivery Center in South Africa
TTEC Holdings, Inc., one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions,…
Jovem Pan Expands Its Digital Footprint through Fast, with Amagi and Ad Digital
The Brazilian content provider has opted for Amagi's cloud solutions to supercharge the growth of its content in local and international markets…
TELUS International Appoints New Chief Transformation Officer to Enhance its Digital Transformation…
Beth Howen brings more than two decades of experience in driving digital transformation for large enterprises in the technology industry.
TELUS…
NICE Extends CXi Leadership With Next-Gen Digital And Conversational AI Capabilities
NICE named a leader in Omdia Customer Engagement Platforms, 2022–23 research report, receiving maximum scores for solution innovation
NICE announced…
Grand Appliance Leverages Package.ai’s Customer Messaging and Review Management To Turn…
Package.ai, the Complete Customer Engagement Platform for high value retail, has enabled Grand Appliance & TV, the leading appliance and…
UJET Launches AI-Modeled Interaction Design to Identify and Value Optimal Virtual Agent Deployments
Innovative Cloud Contact Center Provider Enables Brands to Massively Scale and Continually Improve Virtual Agent Interactions
UJET,., the world’s…
AccessFares Partners with Datamatics to Enhance Customer Experience for Their Premium International…
Datamatics, a global Digital Technologies, Operations and Experiences Company, has entered into a long-term strategic partnership with AccessFares, a…
New Simplr Study Finds CX Programs are being Hindered by Automation Costs and Complexity
The challenges of implementing AI and automation in CX are brought to the fore in a commissioned study published, conducted by Forrester Consulting on…