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Customer Experience
Comcast and Broadcom to Develop the World’s First AI-Powered Access Network With Pioneering New…
Embedded Artificial Intelligence and Machine Learning Capabilities Will Transform Operations and Customer Experience Functions while Boosting…
Mphasis, WorkFusion Partner to Transform Financial Crimes for Enterprises
Being a prominent leader in risk and compliance operations, Mphasis will harness the power of WorkFusion's AI solutions to enhance and evolve its…
Teleperformance Launches TP Configuration, an AI-driven Platform to Enhance Service Delivery
Programs leveraging TP Configuration significantly reduced handling times and escalations
Teleperformance, a global leader in digital business…
WPP Unites Wunderman Thompson and VMLY&R to Create Global Powerhouse in VML
VML will be the world’s largest creative company, combining brand experience, customer experience and commerce
WPP announced a major evolution in…
WPP Launches the Creative Capital Index to Measure the Value of Creativity
The new Index from WPP, designed by BAV, demonstrates that brands that invest in Creative Capital can provide more than 2x the average shareholder…
LiveRamp and Yahoo Partner to Scale Addressability Across the Ad Ecosystem
Publishers, marketers, and more will be able to leverage better post-signal connectivity
LiveRamp the leading data collaboration platform, and…
Customer Satisfaction Rises as Intelligent Virtual Assistants Address Service Frustrations, Kore.ai…
IVAs now meet quality expectations and improve customer wait times due to vast improvements in AI technologies
A new customer experience benchmark…
Uberall Marks a Decade of Innovation and Paves the Way for the AI-Powered Customer Connection Era
Uberall, the global trailblazer in location marketing, celebrates a decade of groundbreaking innovation while unveiling the awaited Fall release that…
The Next Generation of Conversational Engagement Platform with AI-Powered Interactive Campaigns by…
The enhanced set of capabilities in the new CEP enables full-funnel interactions to drive lower CAC and higher LTV
Gupshup.io, the leading…
SAP User Survey Finds Customer Experience, User Productivity and AI/ML as Top Priorities across…
Digitate, a leading provider of SaaS-based enterprise software for IT and business operations released a study conducted in partnership with ASUG,…