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Customer Experience
Tealium launches industry-first Customer Data Platform for Pharma
Tealium, the largest independent and most trusted customer data platform (CDP) announced the launch of its industry-first Tealium for Pharma solution.…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core…
Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and…
Acuant Integrates with ServiceNow to Automate and Transform Onboarding and KYC Compliance for…
Acuant, a GBG company and leading identity verification provider, announced an integration with ServiceNow Financial Services Operations, providing…
Startek Expands Product Platform to Enhance Employee Experience for Stronger Customer Engagement
Startek, a global customer experience (CX) solutions provider, announced the launch of Startek Agent AI, a modular platform combining three AI-powered…
Oracle Automates the Tasks Sellers Despise with Next Generation CRM
Oracle announced the next generation of Oracle Fusion Sales, a sales automation application that identifies high-quality sales opportunities and…
Bain & Company, the Inventor of NPS, Launches NPSx, a new Digital Venture Focused on Customer…
Bain & Company launches NPSx, the first customer experience (CX) training and certification by the leader and inventors of the Net Promoter Score…
New Harvard Business Review Analytic Services Research Finds Effective Customer Engagement is…
Harvard Business Review Analytic Services released a new report sponsored by Intercom, the Engagement OS, called "Future-Proofing Businesses with…
PSignite Announces Partnership With Salesforce360 for Consumer Goods, Providing Integrated Trade…
PSignite, a leading provider of Trade Promotion Optimization (TPO) and Revenue Growth Management (RGM) solutions announces an exclusive partnership…
Startek Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and…
Startek, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise…
National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
The UK’s Largest Scheduled Coach Operator Improves Security and Flexibility with 8x8’s Integrated Cloud Communications and Contact Centre Product…