Customer Experience

Cynthia.io (cynthia.io) announced the soft launch of its cognitive search platform for B2B companies featuring e-commerce and bespoke industry…

Making real-time, artificial intelligence-informed product recommendations to potential customers at the point of sale just got easier. A new…

Duck Creek Technologies, the intelligent solutions provider defining the future of property and casualty (P&C) insurance, announced a new…

AudioEye, Inc., the industry-leading digital accessibility provider, and Vendasta, the leading platform for local experts who sell digital solutions…

Mercaux, The Next Generation In-Store Experience, Universal Basket & Checkout Platform, announced a partnership with Fluent Commerce, the leading…

Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer…

LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for…

The comprehensive rebrand addresses Ordergroove’s evolution and commerce trends to emphasize building long-term consumer relationships via…

Key leadership announcements, tremendous ARR growth, and new offices among 2022 milestones Databook, a revenue technology company, shared several…

Acxiom, the customer intelligence company whose data-driven solutions create business growth by enabling better customer experiences, announced that…