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Customer Experience
NetSuite Enhances Analytics Warehouse to Help Customers Streamline Decision-Making Process
To help organizations further enhance decision making and uncover new revenue streams, Oracle NetSuite announced updates to NetSuite Analytics…
SoundCommerce Announces Predictive Customer Lifetime Value Functionality to Optimize Marketing and…
Retail data and analytics platform SoundCommerce, released predictive Customer Lifetime Value (CLV) models which leverage machine learning algorithms…
Language I/O Expands Integrations By Adding ServiceNow
Language I/O, a global leader in multilingual customer engagement, announced the release of its integration with ServiceNow. In providing a turnkey…
Emergn Names Santiago Martin-Romani Vice President of Technology Services
Emergn, a global digital business services firm helping companies deliver valuable digital products and customer experiences faster, announced…
IrisAgent Launches on Zendesk and Intercom Marketplaces
IrisAgent, an AI-based proactive customer support solution, has partnered with both Zendesk and Intercom and launched its offering on their respective…
ID.me Appoints Terry Neal as Chief Communications Officer
ID.me, the secure digital identity network, announced the appointment of Terry Neal as Chief Communications Officer. Mr. Neal brings deep…
MessageMedia Extends Customer Reach With Acquisition of Smooth Messenger
Leading global messaging provider MessageMedia has acquired Melbourne-based Smooth Messenger, a text messaging application that integrates with Zoho,…
Intelligent Swarming: The Buzziest New Support Model
With the wide variety of tools aimed at helping users and driving self-service with uneven and mitigated results, customer patience is running thin.…
Medallia Approved as Authorized Vendor to Administer CAHPS for MIPS Survey
Medallia expands its healthcare solution with the addition of CAHPS for MIPS survey administration to help organizations meet regulatory…
Unocoin Collaborates With CleverTap to Offer Its Users Omnichannel Customer Experiences
CleverTap, the modern, integrated retention cloud, announced it has partnered with Unocoin, India's first crypto exchange, to optimize, accelerate…