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Customer Experience
Europe’s Enterprises Look to Providers to Bridge the CX Gap
Advanced customer experience solutions and services remain vital to enterprise success and are more critical than ever in Europe, ISG Provider…
Providers Lift Global Wave of Contact Center Modernization
Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens report…
10 Ways AI Can Help Marketers Innovate and Elevate Their Brands
AI can be a powerful tool for brand marketers to enhance their work, from data analysis to personalization and testing. It can also provide brand…
How Brands Can Build an Integrated Customer Experience That Bridges Physical and Digital
Brands are embracing Phygital Customer Experience strategies — and it's transforming the way consumers access goods and services.
The experiences and…
How Publishers Can Turn Engagement Into Revenue With First-Party Data
It’s no secret – understanding readers’ consent preferences and delivering personalized content and ads are key to better experiences. However,…
Evergent Launches Sports Accelerator to Optimize Monetization for Sports Programming
New Suite of Features Reduces Seasonal Subscriber Churn and Addresses Complicated Geofencing Requirements
Evergent, the customer management and…
SAP Names Monika Schaller Chief Communications Officer
At SAP, we’ve always known that communication plays a fundamental and strategic role in all aspects of business. And getting it right has never been…
For a Better CX, Focus on Products
Like all corners of our modern economy, customer experience (CX) has become a key differentiator in wealth management too. Investors are no longer…
Capacity Expands All-In-One Support and Engagement Solution with Two Key Acquisitions
Capacity, an AI-powered support automation platform announced the acquisitions of Denim Social and LumenVox. Capacity's support automation platform…
Contentful Composable Content Platform for SAP Commerce Cloud Now an SAP Endorsed App Available on…
Contentful, a leading composable content platform for digital-first business, announced that the Contentful Composable Content Platform for SAP…