Browsing Category
Customer Experience
SmartAction Partners With Ottomation to Launch ‘Otto’ the Virtual Service Advisor for Automotive…
SmartAction, a leading provider of AI-powered virtual agents for customer service, announces the launch of Otto, its service scheduling solution for…
Alida Welcomes Mary Kay Evans as Chief Marketing Officer
Evans joins Alida’s C-Suite bringing over 25 years of growth expertise
Alida, a leader in Customer Experience Management (CXM), announced the…
Phrasee Announces Real-Time Language Personalization and Insights to Automate the Way Brands Engage…
Phrasee, the leader in brand language optimization, announced a breakthrough AI technology that enables brands to personalize the language each…
Syniverse Is First to Offer a Cloud-Native, Hyperscale Digital Communications and Messaging Platform…
New Syniverse CPaaS Platform to Accelerate Enterprises’ Digital Transformation and Improve Customer Experience
-Syniverse, “the world’s most…
Optimizely Named a Leader in Gartner Magic Quadrant for Digital Experience Platforms
Optimizely, the leading digital experience platform (DXP) provider, announced Gartner has positioned the company as a Leader in its 2022 Magic…
Accenture Report Finds 3.5x Revenue Growth for Companies That View Customer Service as a Value…
New research from Accenture reveals that companies which view customer service as a value center, rather than as a cost center, achieve 3.5X more…
EML’s Impressive New Gaming Proposition Allows Operators To Create A Seamless, Secure And…
In the run-up to the major ICE London gaming event in April, Oliver Middleton, Director of Business Development Europe at EML and Nick Raper, Director…
Zippin Launches Second Checkout-Free Store at Houston’s NRG Stadium in Partnership With…
Ice House Express store opens just in time for Houston Livestock Show and Rodeo
- Zippin, the leading provider of checkout-free technology,…
Globe Teleservices Announces Strategic Investment in EYWAMEDIA
Globe Teleservices Pte Ltd (GTS), a leading telecom solution company focused in international voice, messaging, and managed-services is delighted to…
Concentrix Catalyst Doubles Tech Talent In India
The experience design and engineering team of Concentrix, a global leader in CX solutions and technology, expands tech talent in India to drive…