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Customer Experience
Tata Communications Izo Multi Cloud Connect Reimagines Connectivity, Enhances User Experience
Tata Communications, a global digital ecosystem enabler reimagines connectivity by announcing new features in its IZO Multi Cloud Connect solution to…
SequenceShift Achieves AWS Travel and Hospitality Competency
SequenceShift proudly announced that it has achieved the Amazon Web Services (AWS) Travel and Hospitality Competency. This designation recognizes…
From Channels to Moments: AI-Powered Solutions Put “Journeyless Marketing” in Reach
The impact of generative artificial intelligence (AI) has taken the customer experience (CX) industry by storm over the past nine months. With the…
Total Expert Introduces the Next Generation of Customer Intelligence
New functionality helps financial institutions turn their existing database into a deal flow engine
Total Expert, the customer engagement…
AIThority Interview with David Lambert, VP & GM, Strategy & Growth, APAC, Medallia
AI-driven customer experience management software companies are ruling the SaaS marketplace. These companies leverage AI to serve CX marketers,…
FPT Software and Sitecore Deepen Strategic Partnership, Accelerating Digital Commerce and Experience
Global IT firm FPT Software announced the expansion of its strategic partnership with Sitecore, a global leader in digital experience platforms. This…
Inbenta Acquires Horizn, Adding Interactive Product Demos to Inbenta’s Customer Experience…
Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences
Inbenta, an AI…
Verint and Five9 Announce New Research on the Modern Evolving Contact Center
Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers
Verint, The…
Alida Deepens Relationship with Discuss to Expand its World-Class Qualitative Research Capabilities
Alida customers gain access to additional managed services to power even more effortless end-to-end video feedback and qualitative research…
Canon Central and North Africa Launches its First Call Centre in Egypt to Enhance the Customer…
The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon…