Customer Experience

Cellebrite, a global leader in Digital Intelligence (DI) solutions for the public and private sectors, announced that it has won a significant…

Thankful, the AI platform powering the customer service revolution has expanded into the European market by signing an exciting, new partnership with …

GTPL Hathway Limited, one of the largest Multi-Service Operator (MSO) in India with cable TV distribution and high-speed broadband service…

AI Observability solution looks to Moogsoft to expand AIOps capabilities Moogsoft, the AIOps pioneer and observability leader, announced its…

Lee brings over 14 years of experience building and leading Allbound, a world leader in partner relationship management technology, is adding to its…

Leading Customer Experience Automation company continues commitment to customer success by offering access to best-of-breed technology integrations…

While omnichannel customer service is a table stakes expectation amongst shoppers, the degree of service varies dramatically among both industry…

DMG Consulting’s in-depth analysis reveals NICE is the market share leader of WFO, interaction analytics, WFM, quality management and recording…

Harte Hanks, a leading global customer experience company, announced today that Don Aicklen is returning to Harte Hanks to lead the Company's…

Adyen, the global payments platform of choice for many of the world's leading companies, announced the launch of mobile Android point of sale (POS)…