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Customer Experience
5WPR Expands Consumer Retail Practice Area
5W Public Relations, one of the largest independently-owned PR firms in the U.S., announces the expansion of their Consumer Retail division after…
First Insight Announces Next-Gen XM Platform Applications Supporting ESG And Sustainability…
Retail chain catches offensive design before buying, keeping stock out of landfill and avoiding damage to brand
First Insight, Inc., world leader in…
Southeastern Grocers Concludes 2021 With Nearly 80 Store Improvements And $5.5 Million Donated Back…
Grocer commits to serving those in need and continues to invest in the communities it serves in 2022
Southeastern Grocers Inc. (SEG), parent company…
Aventiv Technologies Continues To Expand Executive Team, Welcomes Alex Yeo As Chief Product Officer…
Responsibilities Include Accelerating Aventiv's Corporate Transformation and Improving Consumer Experience with Expanded Suite of More Affordable…
Concentrix Closes Acquisition Of PK
Concentrix Corporation a leading global provider of customer experience (CX) services and technologies, announced that it has closed its recently…
Returns Technology Company, Optoro Receives Strategic Investment From Zebra Technologies
New investment will support Optoro’s focus on improving customer experiences and reducing environmental and financial waste from returns
Optoro,…
Market Logic Expands Executive Leadership Team, Appointing Wolfe W. Diener As Chief Customer Value…
Market Logic Software, the global leader in market insights platforms, has announced the expansion of their executive leadership team with the…
CallMiner Named Automation Solution Of The Year At CCW Excellence Awards
The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence…
Stella Connect By Medallia Integration With Snappy Gifts Makes Rewarding Agents A Snap
New partnership makes it easy to recognize, motivate, and engage customer service agents expanding the functionality of Medallia Contact Center Suite…
WorkForce Software Named Exemplary Value Index Leader In Six Distinct Categories By Ventana Research…
Company receives top honors for creating the best customer experience and delivering the best return on investment to its global customers
the first…