Customer Experience

Inbenta expands its customer experience platform beyond text, adding step-by-step tutorials to address changing consumer preferences Inbenta, an AI…

Co-sponsored Research Reveals Trends on the Evolving Customer and Demands for More Personalized Experiences from Contact Centers Verint, The…

Alida customers gain access to additional managed services to power even more effortless end-to-end video feedback and qualitative research…

The Call Centre will serve as the central communication point for customers and will be the first telephone helpline service to be launched by Canon…

Combined with Bluecore’s identification, triggers and real-time insights, retailers get Social Proof designed to help move customers through the…

Dentsu and Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company announced that they are collaborating…

Yext simplifies how organizations generate experiences for any customer on any digital channel at scale Highly anticipated Yext Chat now…

Starter brings sales, service, and marketing capabilities together in a simple, out-of-the-box experience to help SMBs find, win, and keep customers…

As more customers generate energy and shop around for service, utilities are changing infrastructure, operations and customer experience, ISG…

As Plume enters a new era in its evolution with over 50 million locations now managed by its global cloud platform, the launch of application…