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Customer Experience
Bluecore Helps Retailers Drive Higher Purchase Rates With Social Proof
Combined with Bluecore’s identification, triggers and real-time insights, retailers get Social Proof designed to help move customers through the…
Dentsu Helps Brands Create Generative AI-Powered Customer Experiences with Salesforce
Dentsu and Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company announced that they are collaborating…
Yext Delivers Summer ‘23 Release with New DXP Innovations to Help Businesses Accelerate Success…
Yext simplifies how organizations generate experiences for any customer on any digital channel at scale
Highly anticipated Yext Chat now…
Salesforce Launches Starter Suite, Simplifying CRM for Small Businesses
Starter brings sales, service, and marketing capabilities together in a simple, out-of-the-box experience to help SMBs find, win, and keep customers…
North American Utilities Go Digital to Rapidly Update Grids
As more customers generate energy and shop around for service, utilities are changing infrastructure, operations and customer experience, ISG…
Plume Leverages AI to Introduce ‘Full Stack Optimization’ to Drive Application Performance
As Plume enters a new era in its evolution with over 50 million locations now managed by its global cloud platform, the launch of application…
Kognitiv Joins Braze Alloys Partner Program
Kognitiv Corporation ("Kognitiv"), a leader in global customer loyalty solutions, announced that it has joined the Braze Alloys program as an…
NICE Introduces Generative AI-Powered “Enlighten Actions Industry Benchmarks
With this groundbreaking capability, organizations can now create differentiating service by comparing their key metrics and service insights to…
Verint Named a Leader in Frost & Sullivan’s Evaluation of End-to-End Customer Experience…
Verint Shines in Key Parameters for Choosing a CX Platform Provider: Open Ecosystem, Flexible AI, and Application Driven
Verint, The Customer…
Merkle Unveils Revolutionary Generative AI Technology
Merkle, dentsu's leading technology-enabled, data-driven customer experience management (CXM) company, announces the launch of Merkle GenCX, a unique…