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Customer Experience
WYZE Selects parcelLab to Strengthen its Post-Purchase Customer Experience
Robust tracking and returns capabilities will decrease overhead costs and build customer loyalty
parcelLab, the premier global provider of…
Harpak-ULMA Opens West Coast Customer Experience Center
State-of-the-art technology center expands service and support for the western US
Harpak-ULMA, the industry leader in smart, connected packaging…
Customer-Focused Leaders Look to AI for a Competitive Advantage
Business leaders whose jobs involve customer service are looking to AI for a competitive advantage as cost pressures mount and customer loyalty is…
CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
With CleverTap onboard, SpiceJet aims to take its customer engagement to new heights, ensuring that every interaction is meaningful and tailored to…
Qualtrics Launches XM/os2: The Next Generation of The Qualtrics Platform Fully Enabled With AI
With new generative AI capabilities and the world’s largest human sentiment database, XM/os2 gives organizations entirely new ways to personalize…
8×8 Launches New Technology Partner Ecosystem to Deliver Best-in-Class Integrated Solutions for…
Tight Integrations with New Partners Enable Organizations to Seamlessly Add AI-Driven, Tailored Experiences to Meet and Exceed Their CX Goals…
Synup Launches Generative AI Features & Expands To MENA Geographies
Synup, a leading provider of online presence management solutions, is thrilled to announce the launch of its latest advancements designed to…
Botco.ai Selected by Google for Startups Latino Founders Fund
Botco.aithe GenAI Chat Cloud company, announced it has been selected by Google as a recipient of $150,000 in cash as part of Google’s Latino Founder…
Tacton Announces Strategic Investment from Rubicon Technology Partners
Tacton, the leading Configure, Price, Quote (CPQ) SaaS partner to manufacturers for simplifying sales in complex configuration announced it has…
AiThority Interview with Alistair Dent, Chief Strategy Officer at Profusion
Hi Alistair, welcome to our Interview Series. Please tell us about your journey and how you arrived at the idea of joining Profusion?
I started off…