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Customer Experience
Tecan Selects Forsta to Advance Its Voice of the Customer Programme
Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has…
Jebbit Declared Data Platform Now Available on SAP Store
By integrating with SAP Emarsys Customer Engagement and SAP Customer Data Platform, the Jebbit platform delivers personalized, interactive…
Digital Interactions Are Changing Attitudes on What Makes a Connection Human, Global Study Finds
New Longitude survey of over 5,600 people across 16 countries highlights acceptance of automated machines is growing among consumers, but transparency…
Material Renews Partnership with Forsta To Deliver Industry-Leading Data Visualization and Insights…
Forsta, the leading Customer Experience and Research Technology company created by the merger of Confirmit, FocusVision and Dapresy, announced it has…
New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences
In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…
Ad Spend on Facebook and Instagram In Southeast Asia Climbs 36.4% YoY in Q3, with Social Media Ad…
Emplifi, a leading unified customer experience platform, released its “State of Social Media and CX” report for Q3 2021, offering key insights on…
New Akeneo Product Release Takes PXM to the Next Level
Product experience management (PXM) leader Akeneo announced some major new product features and benefits as part of their Autumn Product Release…
ActiveCampaign Introduces Sales Engagement Automation
ActiveCampaign, the leader in Customer Experience Automation (CXA), introduces Sales Engagement Automation, the only sales engagement solution that…
Yellow.ai Launches INBOX – an Omnichannel Agent Assist Platform to Elevate Customer and Agent…
Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 1000+ enterprises globally, announced the launch of a new…
DISH Extends Contract with CSG as Long-Standing Revenue Management Provider of Choice
CSG is transforming the way companies engage with their customers by equipping today’s leading brands with future-ready, innovative solutions that…