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Customer Experience
Cense AI Announces The General Availability Of Conversational AI Virtual Assistant For eCommerce…
Cense AI announces the General Availability of Conversational AI Virtual assistant for eCommerce business owners. Cense AI provides SMBs with…
involve.ai Hires Former SAP, LinkedIn Exec Mary Poppen to Start The Customer Intelligence Movement
involve.ai, the industry’s first true Customer Intelligence platform that leverages Artificial Intelligence (AI) to transform customer success teams,…
Aternity Unifies Customer And Employee Digital Experience Management With New User Journey…
Aternity enables global enterprises to proactively manage the full digital journey and analyze its impact on business outcomes and the customer…
Zendesk To Acquire Momentive And Its Iconic SurveyMonkey Platform
Beloved customer service and customer feedback brands will create powerful new Customer Intelligence company that enables businesses to build more…
Lightspeed Launches New Flagship eCommerce Solution to Retail Customers
Lightspeed, the one-stop commerce platform for merchants around the world to simplify, scale and create exceptional customer experiences, announced a…
Alida Brings Deeper AI, Analytics, and CXM Integrations to Fall 2021 Product Release
Alida, a visionary leader in Total Experience Management (TXM), delivered its Fall 2021 product release. Alida brings new capabilities in customer…
ActionIQ Launches Industry-First Fully Integrated Real-Time Customer Experience Solution
ActionIQ, the leading Enterprise Customer Data Platform (CDP), announced the general availability of ActionIQ Real-Time Customer Experiences (RTCX).…
BMC Unveils New Innovations To Unleash The Power Of Enterprise Data
New solutions expand data practices to increase agility, improve customer experience, and increase value across all Autonomous Digital Enterprises' IT…
Smart Communications And Guidewire Surpass 100 Mutual Customers
Over 100 Property & Casualty insurers have chosen the combination of Smart Communications and Guidewire to deliver cloud-based customer…
New Webex By Cisco Innovations Address Challenges Of Hybrid Work For Organizations Of All Sizes
WebexOne 2021, Cisco announced significant new innovations across its Webex ecosystem, the industry's first and most comprehensive end-to-end hybrid…