Customer Experience

Research Highlights How Companies Are Approaching Customer Experience Management and the Technology Challenges They Face 86% Of Respondents Would…

Qualtrics the leader and creator of the Experience Management (XM) category, announced that the School Board of the City of Virginia Beach, Gwinnett…

Zoom Phone Bring Your Own Carrier (BYOC) Offers New Revenue Opportunity to Resellers and Maximum Flexibility to Customers Zoom Phone Provider…

Retailers Benefit from Enhanced Order Integration to Power Narvar’s Post-purchase Platform Narvar announced it has launched its app for Salesforce…

Exceptional digital experiences do not happen by accident. They are built through strategy, and they require a quality toolset. Many organizations are…

Range of customer experience enhancements, from focused customer engagement programs to pre-packaged Planful Now quick-start offerings, produce…

Companies Team Up to Provide Customers with a Strategic MIX of AI and Human Connection within Customer Support Glia, a leading provider of Digital…

Solution Empowers Companies to Create and Deploy Individualized Experiences Across Channels That Boost Engagement and Sales Crownpeak, the leading …

Separate areas for ‘bubbles’ and table service are top-ranked options Gen Z more cautious around large events than any other generation in the…

83% of all tweets to the UK’s top courier companies are negative Only 3% of all tweets are positive 10% of tweets are about packages that…