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Customer Experience
Genesys Study Reveals Path to Improving Recruitment and Retention for the Contact Center in the Face…
Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…
Ancywax Joins the Alida Partner Network to Transform Customer Experiences in Africa
Ancywax and Alida Will Together Support Organisations in Enhancing Customer Experience through Listening and Acting on Customer Feedback
Alida, a…
Google Selects project44 as First Real-Time Visibility Provider for Google Cloud Supply Chain Twin…
Partnership Integrates project44 Analytics into Google Cloud’s New Supply Chain Twin Solution to Improve Transportation Efficiency and Inventory…
Uniphore Expands its Executive Leadership Team with a Global Chief Revenue Officer
Ritesh Idnani Joins Uniphore to Lead Global Sales, Business Systems and Partnerships and Alliances Teams
Uniphore, a leader in Conversational…
Intuit To Acquire Mailchimp
Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses
Intuit the global…
KnowledgeIQ, a Solution by Knosys, Announces Its Integration With Salesforce for Improved Customer…
Knosys announced that its knowledge management solution, KnowledgeIQ has launched a new integration with Salesforce. With KnowledgeIQ and Salesforce,…
Magaya Acquires Qwyk And SimpliShip, Leading The Way For Digital Customer Experience In Freight…
Magaya Corporation, the leading provider of logistics and supply chain automation software, today announced that it has acquired Qwyk, an…
WaBa Grill Selects Mobivity’s SMS Marketing Platform to Drive Guest Engagement and Increase Visit…
Mobivity’s SmartMessage™ with Patented Redemption Technology Will Expand Growing Quick Service Restaurant’s Digital Engagement with Customers…
Epsilon Acquired by KT Corp. to Accelerate Digital Transformation
Epsilon Extends Kt’s International Capabilities and Provides New Levels of Automation and Orchestration in Global Networking.
KT Corp. (KT), South…
Thorn Launches Thorn for Parents to Address Growing Concerns for Kids’ Digital Safety
Research from Thorn, co-founded by Ashton Kutcher, shows kids have online sexual interactions with peers their age and adults and report being asked…