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Customer Experience
Glia Partners with Kasisto to Incorporate AI into its Digital Customer Service Platform
Companies Team Up to Provide Customers with a Strategic MIX of AI and Human Connection within Customer Support
Glia, a leading provider of Digital…
Crownpeak Launches Experience Optimization Engine, Powered by Dynamic Yield
Solution Empowers Companies to Create and Deploy Individualized Experiences Across Channels That Boost Engagement and Sales
Crownpeak, the leading …
59% Of Brits Willing to Pay More for Extra Health and Safety Measures at an Event, Finds New…
Separate areas for ‘bubbles’ and table service are top-ranked options
Gen Z more cautious around large events than any other generation in the…
New Research Finds Late Delivery Is the Number One Complaint Made by Customers to Couriers on…
83% of all tweets to the UK’s top courier companies are negative
Only 3% of all tweets are positive
10% of tweets are about packages that…
Genesys Study Reveals Path to Improving Recruitment and Retention for the Contact Center in the Face…
Research Identifies Top Personal Values in High-Performing Contact Center Agents to Help Companies Improve Overall Employee Engagement and Customer…
Ancywax Joins the Alida Partner Network to Transform Customer Experiences in Africa
Ancywax and Alida Will Together Support Organisations in Enhancing Customer Experience through Listening and Acting on Customer Feedback
Alida, a…
Google Selects project44 as First Real-Time Visibility Provider for Google Cloud Supply Chain Twin…
Partnership Integrates project44 Analytics into Google Cloud’s New Supply Chain Twin Solution to Improve Transportation Efficiency and Inventory…
Uniphore Expands its Executive Leadership Team with a Global Chief Revenue Officer
Ritesh Idnani Joins Uniphore to Lead Global Sales, Business Systems and Partnerships and Alliances Teams
Uniphore, a leader in Conversational…
Intuit To Acquire Mailchimp
Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses
Intuit the global…
KnowledgeIQ, a Solution by Knosys, Announces Its Integration With Salesforce for Improved Customer…
Knosys announced that its knowledge management solution, KnowledgeIQ has launched a new integration with Salesforce. With KnowledgeIQ and Salesforce,…