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Customer Experience
Startek’s Digital-First CX Engagement Recognized by IAOP for Excellence in Strategic Partnerships
Startek (SRT), a global provider of customer experience management solutions, has been recognized by IAOP®, the International Association of Global…
DoubleVerify To Acquire EMEA-Based Ad Verification Company, Meetrics
Transaction strengthens global DV operations, and adds talented, experienced international team and tenured customer relationships
DoubleVerify a…
Sitel Group Completes Acquisition Of Sykes Enterprises, Inc.
The $2.2B acquisition places Sitel Group firmly in the top 3 position of global CX leaders with greater scale, larger global footprint and enhanced…
Genesys Bolsters Asia Pacific Presence With New Appointments To Its Regional Leadership Team Amid…
- Assaf Tarnopolsky joins Genesys as Senior Vice President and General Manager of APAC, Stephen Hamill comes on board as Vice President, ASEAN and…
Legion Workforce Management Platform Powers $13.35 Million In Benefits And 1,345% ROI For…
Total Economic Impact study quantifies benefits accrued by Legion customers over three years, resulting from schedule optimization savings, reduction…
Inkling Illuminate 2021 to Showcase Strategies for Modern Digital Learning, Content Creation and…
Keynotes from Aragon Research, Bersin Academy, Brandon Hall Group, Ventana Research and More Featured During Three-Day Virtual Event
Inkling, a…
Yellow.ai Debuts as a Major Contender in Everest Group’s PEAK Matrix for Conversational AI
Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, announced it has debuted as a Major…
NielsenIQ And Qualtrics Announce New Partnership To Help Brands Drive Sustainable Growth
Combined reach and capabilities create one of the world’s most comprehensive brand experience solutions
NielsenIQ, the industry leader in global…
Verint’s September Speakers Explore How to Improve Customer Experience While Addressing Challenges…
Verint (VRNT), The Customer Engagement Company™, announced its schedule of September events and the range of topics that will be discussed. Speakers…
Genesys and Be My Eyes Partner to Create Accessible Experiences
New Integration and Investment Expands Access to Customer Service for the Global Visually Impaired Community
Genesys, a global cloud leader in…