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Customer Experience
Avaya And Microsoft Announce Integration Of Microsoft Azure Communication Services With Avaya…
Companies Expand Scale & Reach with Global Collaboration
Avaya a global leader in solutions to enhance and simplify communications and…
The Leading Online Travel Agency In Australia And New Zealand Deploys Bright Pattern For Omnichannel…
Digital-first travel company deploys Bright Pattern Contact Center software to drive sales and improve customer experience using chat, messengers,…
Customer Experience Emerged As The Top Use Case Among Enterprises Using Conversational AI
Leading Conversational AI Company Offers Transformational Technology, with Open Source & Community at its Core
Rasa Technologies, Inc., the…
Latest Software Releases from BluJay Offer New Capabilities to Further Support Frictionless Global…
New Tools and Advanced Features Help Users Boost Efficiency, Visibility, and Customer Experience While Facing an Increasingly Unpredictable Supply…
Steve Madden Selects PredictSpring Modern POS To Power In-Store And OmniChannel Experience
Modern POS Will Seamlessly Connect the Associate and Consumer Experience Across All Channels
PredictSpring, a leader in Modern POS, announced that…
Genesys Named A Leader In The 2021 Gartner Magic Quadrant For Contact Center As A Service
Cloud customer experience provider placed highest for ability to execute
Genesys, a global cloud leader in customer experience orchestration, has…
Talkdesk Named a Leader in 2021 Gartner Magic Quadrant for Contact Center as a Service
Positioned based on completeness of vision and ability to execute
Download a complimentary copy of the report for full details on the Talkdesk…
Glisser Optimizes Customer Journeys and Increases Retention With Medallia Strikedeck Platform for…
Virtual, in-person, and hybrid customer event company to centralize previously siloed customer information and automate workflows and…
Talkdesk Valuation Triples to More Than $10 Billion, Appoints First Chief Financial Officer
Series D funding and appointment of new chief financial officer ignite company’s next stage of growth in addressing the worldwide demand for cloud…
Vanessa Ribreau Joins BenchSci as Chief People Officer To Lead Company’s Embrace Of The Future…
In the Face of Unprecedented Workplace Changes, Senior HR Leader Will Continue the Evolution of BenchSci’s Progressive and Award-Winning Culture…