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Customer Experience
Support Services Group Acquires Innovative Vision
With demand for premium international Customer Experience options on the rise, Support Services Group (SSG) has expanded into Jamaica and Canada …
F5 Doubles Down On Commitment To Open Source
New Projects Further Enable Developers and Platform Ops Teams to Use F5 Nginx Technology to Deliver Modern Applications Faster and at Scale
NGINX…
Twilio Segment Unveils New CDP Developer Toolkit
Twilio Segment’s unparalleled flexibility empowers developers to create world-class, differentiated customer experiences with the world’s #1 CDP…
Total Economic Impact Study Shows smg360 Customer Experience Platform Delivers up to 551% ROI and…
Providing a differentiated customer experience (CX) requires strategic vision and a long-term investment. To help organizations cut through the…
Avaya And Microsoft Announce Integration Of Microsoft Azure Communication Services With Avaya…
Companies Expand Scale & Reach with Global Collaboration
Avaya a global leader in solutions to enhance and simplify communications and…
The Leading Online Travel Agency In Australia And New Zealand Deploys Bright Pattern For Omnichannel…
Digital-first travel company deploys Bright Pattern Contact Center software to drive sales and improve customer experience using chat, messengers,…
Customer Experience Emerged As The Top Use Case Among Enterprises Using Conversational AI
Leading Conversational AI Company Offers Transformational Technology, with Open Source & Community at its Core
Rasa Technologies, Inc., the…
Latest Software Releases from BluJay Offer New Capabilities to Further Support Frictionless Global…
New Tools and Advanced Features Help Users Boost Efficiency, Visibility, and Customer Experience While Facing an Increasingly Unpredictable Supply…
Steve Madden Selects PredictSpring Modern POS To Power In-Store And OmniChannel Experience
Modern POS Will Seamlessly Connect the Associate and Consumer Experience Across All Channels
PredictSpring, a leader in Modern POS, announced that…
Genesys Named A Leader In The 2021 Gartner Magic Quadrant For Contact Center As A Service
Cloud customer experience provider placed highest for ability to execute
Genesys, a global cloud leader in customer experience orchestration, has…