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Customer Experience
Sinch Appoints Chief Data and Transformation Officer
Sinch AB (publ), which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced…
NICE Launches Next Big Leap of Enlighten, Creating the CX Industry’s First Trusted AI For Business
Enlighten enables Enterprises to benefit from generative AI in customer service with the highest security, compliance and precision and with…
NEXTDC Applauded by Frost & Sullivan for Improving Sustainability, Operational Excellence, and…
Frost & Sullivan recently researched the data center infrastructure and operations industry and, based on its analysis, recognizes NEXTDC with the…
SAP Emarsys Introduces Mobile Wallet for Personalized Customer Loyalty Experience
SAP Emarsys announced a new channel, Mobile Wallet, to expand its suite of omnichannel capabilities that empower brands to engage with customers…
Admiral Insurance Reimagines Customer Experiences with Genesys
UK's largest auto insurer moves to AI-powered Genesys Cloud CX for its all-in-one capabilities to deliver personalized digital customer and employee…
Lumen Collaborates With Microsoft to Bring Savings, Simplicity to Customers
Lumen Technologies has announced the upcoming launch of their Operator Connect for Microsoft Teams Phone offering, part of Lumen and Microsoft's…
Quadient Customers Realize New Customer Experience Possibilities with Inspire Release 16
Quadient Customers Realize New Customer Experience Possibilities with Inspire Release 16
Quadient’s latest update to its industry-leading CCM …
Copado and nCino Partner to Provide Proven DevOps Tools for Financial Institutions
Copado, a leader in low-code DevOps,announced a technology partnership with nCino, to provide financial institutions with proven tools for continuous…
Brightspeed: Helping Make the American Dream Of Broadband a Reality for Customers
Brightspeed, the 5th largest incumbent local exchange carrier (ILEC) provider of home and business internet in the US, has successfully implemented a…
Rio SEO Launches New Local Experience (LX) Platform, Streamlining Customer Experiences for Global…
New offerings bring top tier customer experience and local marketing solutions together as part of Forsta’s Human Experience (HX) Platform
Rio…