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Customer Experience
Admiral Insurance Reimagines Customer Experiences with Genesys
UK's largest auto insurer moves to AI-powered Genesys Cloud CX for its all-in-one capabilities to deliver personalized digital customer and employee…
Lumen Collaborates With Microsoft to Bring Savings, Simplicity to Customers
Lumen Technologies has announced the upcoming launch of their Operator Connect for Microsoft Teams Phone offering, part of Lumen and Microsoft's…
Quadient Customers Realize New Customer Experience Possibilities with Inspire Release 16
Quadient Customers Realize New Customer Experience Possibilities with Inspire Release 16
Quadient’s latest update to its industry-leading CCM …
Copado and nCino Partner to Provide Proven DevOps Tools for Financial Institutions
Copado, a leader in low-code DevOps,announced a technology partnership with nCino, to provide financial institutions with proven tools for continuous…
Brightspeed: Helping Make the American Dream Of Broadband a Reality for Customers
Brightspeed, the 5th largest incumbent local exchange carrier (ILEC) provider of home and business internet in the US, has successfully implemented a…
Rio SEO Launches New Local Experience (LX) Platform, Streamlining Customer Experiences for Global…
New offerings bring top tier customer experience and local marketing solutions together as part of Forsta’s Human Experience (HX) Platform
Rio…
The Impact of Salesforce on the Advancement of AI in Marketing and Sales
Salesforce products have revolutionized the way different business teams manage their operations. It provides a comprehensive Cloud-based platform…
Verizon Upgrades Network for Orlando Customers
With people flocking to Orlando, drawn to the unbeatable weather, endless options for family fun and miles of beautiful coastline, Verizon has seen a…
Verizon Lands $145.7 Million Digital Modernization Contract with United States Postal Service
Verizon tasked with upgrading and digitizing USPS customer support infrastructure
Verizon Business announced a 10-year contract worth up to…
Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
The integration of Forsta technology with Cint’s platform will eradicate nearly all ghost-completed surveys and improve quality
Forsta, a…