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Customer Experience
Recap of Day 1 Qualtrics X4 Summit: New Qualtrics AI Capabilities will Fix Broken Digital…
Day 1 at the Qualtrics X4 Summit (#QualtricsX4)
The 3-day X4 event at the Salt Palace Convention Center began with a bang. Qualtrics CEO Zig…
Qualtrics AI Adds Qualtrics Frontline Locations and Frontline Care to Build Deeper Human Connections
New purpose-built apps for frontline staff and AI-powered innovations transform the customer experience for organizations including Hilton and…
Ushering a New Revolution in Retail CX: Meet SAP Emarsys AI Product Finder
Leading omnichannel customer engagement platform, SAP Emarsys, announced a new AI-powered tool for retail customer engagement and experience…
Integrating AI: A Strategic Blueprint for Outstanding CX
We are at a defining juncture in the customer experience (CX) world. AI is an emerging trend and a fundamental component of how technology redefines…
Decoding the “X” Factor in Healthcare Industry: Qualtrics’ Dr. Adrienne Boissy…
The XM platform is used by healthcare leaders to understand what people are saying about your organization, wherever they are saying it. The …
The Cost of Getting Customer Experiences Wrong is Skyrocketing in 2024
The economy is off to a blazing start in 2024, but customer loyalty is more transient than ever. Companies have a staggering $3.7 trillion at risk…
Simplifying CX Survey Creation with Delighted’s AI Recommended Questions
Delighted, powered by Qualtrics AI, has announced a new feature for CX surveys – AI Recommended Questions. AI Recommended Questions feature allows…
Talkdesk Expands Healthcare AI and Integration with Autopilot Enhancements
Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve…
Trace3 Selects Provus Services Quoting Platform to Streamline Quoting and Boost Customer Engagement
Provus, a leading provider of AI-powered services CPQ solutions, announced that Trace3, an elite technology consultancy that provides IT strategy,…
Oracle Adds New Generative AI Capabilities to Oracle Fusion Cloud Applications Suite
New capabilities for finance, supply chain, HR, customer experience, and beyond help organizations be more competitive, boost productivity, and reduce…