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Customer Experience
The Impact of Salesforce on the Advancement of AI in Marketing and Sales
Salesforce products have revolutionized the way different business teams manage their operations. It provides a comprehensive Cloud-based platform…
Verizon Upgrades Network for Orlando Customers
With people flocking to Orlando, drawn to the unbeatable weather, endless options for family fun and miles of beautiful coastline, Verizon has seen a…
Verizon Lands $145.7 Million Digital Modernization Contract with United States Postal Service
Verizon tasked with upgrading and digitizing USPS customer support infrastructure
Verizon Business announced a 10-year contract worth up to…
Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
The integration of Forsta technology with Cint’s platform will eradicate nearly all ghost-completed surveys and improve quality
Forsta, a…
QuMind Launches New Generative AI Tool to Increase the Speed of Insight to Decision
QuMind, the consumer insights platform, announces the first in a new series of generative AI tools that will increase the speed at which customer…
Liquid C2 and INOVO Partnership Enables African Contact Centres to Effortlessly Boost Customer…
Liquid C2, a business of Liquid Intelligent Technologies (Liquid), a pan-African technology group, has partnered with INOVO to offer its omni-channel…
Jitterbit Survey Reveals Automation Enhances Customer Experience, Offers Key Competitive Advantage…
Jitterbit, a global leader for empowering transformation through automation,announced the results of its “2023 State of Customer Experience…
Qualtrics Opens New EMEA Headquarters in Dublin City Centre & Unveils Plans for Innovation…
Qualtrics, the leader and creator of the experience management category, announced it has opened its new Europe, Middle East and Africa (EMEA)…
SURREAL Launches Consulting Services to Optimize Value for Companies Seeking Customer Engagement in…
SURREAL, the world's most practical metaverse platform, announced that it has launched a consultancy service created to empower customers to launch,…
TruVideo Integrates with Sunbit to Bring Auto Service Customers Access to Pay over Time Option
TruVideo, a leader in video communication and Artificial Intelligence (AI) for the Automotive and Transportation sector, is proud to announce their…