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Customer Experience
Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service
Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform…
Domino’s Indonesia Onboards SaaS Major, Netcore Cloud’s Customer Engagement &…
Netcore Cloud, a profitable SaaS company and global leader in customer communication, engagement and retention, has been onboarded by multinational…
WTG and Five9 Announce New Strategic Partnership to Drive Digitization and Customer Experience
The partnership is helping enterprises move to the cloud and bring fluid experiences to the customers.
Five9, a leading provider of the…
Harness Introduces Continuous Error Tracking to Provide Developer-First Observability for Modern…
Harness the Modern Software Delivery Platform company,announced the availability of Harness Continuous Error Tracking (CET), a new module designed to…
SANDSIV Accelerates Global Growth with Oracle Cloud Infrastructure
SANDSIV, the leading innovator of Customer Experience Management (CXM) enterprise solutions, its expanded capability to deliver the sandsiv+…
ChurnZero Announces Further AI Enhancements to Help Customer Success Teams Save Time, Streamline…
ChurnZero, the platform and partner for Customer Success, has announced three new AI enhancements to help CS teams work more efficiently and…
SupportLogic Announces Integration with Gainsight to Power Customer Success through Actionable,…
SupportLogic, the world's first Support Experience (SX) management platform, announced an integration with Gainsight, the industry's leading customer…
SharpenCX Announces Acquisition of Webtext
SharpenCX, an all-in-one unified contact center platform, announced it has completed the acquisition of Webtext, an omnichannel messaging solution.…
TK Elevator Launches EOX, the Eco-Efficient and Digitally Native Low To Mid-Rise Elevator Designed…
TK Elevator, one of the global market and innovation leaders in the elevator industry, is launching EOX in North America. The eco-efficient elevator…
Amdocs to Acquire Service Assurance Business of TEOCO to Assure and Enable Monetization of Next…
Amdocs, a leading provider of software and services to communications and media companies, announced that it has entered into a definitive agreement…