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Customer Experience
Talkdesk Expands Healthcare AI and Integration with Autopilot Enhancements
Generative artificial intelligence, combined with deeply integrated and specific healthcare workflows, delivers powerful self-service to improve…
Trace3 Selects Provus Services Quoting Platform to Streamline Quoting and Boost Customer Engagement
Provus, a leading provider of AI-powered services CPQ solutions, announced that Trace3, an elite technology consultancy that provides IT strategy,…
Oracle Adds New Generative AI Capabilities to Oracle Fusion Cloud Applications Suite
New capabilities for finance, supply chain, HR, customer experience, and beyond help organizations be more competitive, boost productivity, and reduce…
UEFA Euro 2024’s Official Payment Partner Alipay+ Sets New Benchmarks in Gamified Fan…
Alipay+ is the exclusive Official Payment Partner of UEFA EURO 2024.Alipay+, Antom, and WorldFirst expand their digital payment services, seeking to…
Zendesk to Acquire Ultimate
Leading CX innovator to deliver industry's most advanced AI agents and only complete CX platform for the AI-first era
Zendesk announced it will…
Opera’s New AI Browser to Soon Get Even More Features Through New AI Innovation Program
Opera One's developer version will allow users to test new AI features on a bi-weekly basis through it's AI Feature Drops initiative
Opera, the…
Salesforce Unveils Einstein Copilot, a Conversational AI Assistant for CRM
Einstein Copilot delivers trusted responses because it’s grounded in your company’s unique data and metadata, enabling it to deeply understand your…
Lily AI Brings First Customer-Centric Product Attribution to Shopify Customers
Now enterprise and mid-market retailers on Shopify can easily incorporate Lily AI’s industry-leading attributes
Lily AI, a retail technology platform…
Marketers Prepare for an AI Revolution: Iterable Report Reveals Marketers Anticipate Drastic Shifts…
More than 1,200 Marketers Surveyed In the U.S., EMEA, and Australia
Iterable, the AI-powered customer communications platform, released the…
Report: Cost Savings and Added Revenue Pay Off Initial Qualtrics Investment in 1.5 Years
An analysis of companies investing in Qualtrics found that customer satisfaction increased by 7-12% year-over-year and employees saved hundreds of…