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Customer Experience
Goliath Performance Monitor for ChromeOS is Verified as Citrix Ready
Goliath Technologies announced that its Goliath Performance Monitor for ChromeOS has been verified as Citrix Ready. The Citrix Ready program helps…
Quadient Achieves Leader Position in 2023 SPARK Matrix for Customer Communications Management
Quadrant Knowledge Solutions announced that it has named Quadient as a 2023 technology leader in the SPARK Matrix Customer Communication Management,…
Keypoint Intelligence Unveils New Price Book Catalog Connector for the AgentDealer CRM Platform
Keypoint Intelligence, a global data and market intelligence firm for the digital print and imaging industry, is excited to announce the launch of its…
FCCI Modernizes Claims Operations Through New Cloud Migration with Cognizant and Guidewire
Cognizant announced that they have modernized claim operations for the FCCI Insurance Group (FCCI), helping the regional property and casualty…
Systems Intelligence Recognized for Delivering Customer Success with Oracle Technology
Systems Intelligence, an Akima Company, announced that it has achieved Sell and Service Expertise in Cloud and Sell Expertise in License &…
Wavemaker Appoints Jon Gittings as New International Head of Strategy
Wavemaker has announced Jon Gittings in the role of International Head of Strategy at Wavemaker. Reporting to Global Chief Strategy & Product…
Ushur Launches Prepackaged Healthcare and Insurance Solutions to Deliver Fast Time to Value
Ushur, the leader in AI-powered Customer Experience Automation (CXA), announced the launch of UshurX, a line of prepackaged solutions focused on…
AiThority Interview with Luke Butler and Laura Plunkett, Executive Director, Startup Engagement at…
Hi, Laura and Luke. Welcome to our Interview Series. Please tell us a little bit about your journey in the industry and how you started at Comcast?…
NICE Named a 2023 Gartner Peer Insights Customers’ Choice for CCaaS
NICE a leading customer experience innovator,announced that it has been named a Customers’ Choice in the 2023 Gartner Peer Insights Voice of the…
Evergent Launches Captivate Product Suite for Subscriber Churn Management
Evergent, the customer management and monetization leader for digital subscription businesses, announced the launch of its new Evergent Captivate…