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Customer Experience
AiThority Interview with Malcolm Koh, Director, CX Practice at Zendesk
Hi, Malcolm, welcome to our Interview Series. Please tell us a little bit about your journey in helping customers to improve their CX strategy…
Movate Expands its Operations in Mauritius with a New Delivery Center
Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, announced the launch of its new global delivery…
How AI Is Transforming the Role of the Agent
However much technology we add to the contact center, the human element remains essential. Empathy and understanding are critical to solving complex…
EquiTrust’s New Product Launch Powered by Sapiens’ Game-Changing Technology
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced with EquiTrust, a leading…
Medallia Named the Leader in Customer Feedback Management Platforms
Independent Research Firm report says Medallia “breaks away from competition with depth and breadth of offering”
Medallia, the global leader in…
Sprinklr Named a Leader in the 2023 Gartner Magic Quadrant for Content Marketing Platforms for the…
Sprinklr , the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that it has been named a Leader in the …
Growth Natives Achieves Salesforce Ridge Partner Status
Growth Natives, a leading modern marketing and customer engagement agency, is proud to announce that it has achieved the prestigious Salesforce Ridge…
The Four Pillars of the Digital Wayfinding Experience
We all live in a digitally enabled world and digital wayfinding is now a critical element of any district and campus customer experience strategy.…
Emirates National Oil Company Transforms Customer Experience and Increases Operational Efficiency…
55% cost savings resulting from lower multiprotocol label switching (MPLS) usage and simpler administration
Increased revenue and…
New Talkdesk Research Reveals Key Investment Areas for Improving Insurance CX
Insurers increasingly consider CX a top business priority and advanced AI tools will help drive customer satisfaction and loyalty
Insurers…