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Customer Experience
Zenarate Applauded by Frost & Sullivan for Reducing Costs and Improving Customer Experience in…
Frost & Sullivan assessed the contact center performance management market, and based on its findings, recognized Zenarate with the 2023 North…
Verneek Launches One Quin, the Consumer Experience AI Platform
Verneek, a pioneer in delivering Consumer Experience AI to enterprises, announced the official launch of One Quin, the proprietary Consumer Experience…
Glance Takes Mobile CX to The Next Level with Latest Mobile App Share Release
Glance, the leader in Guided CX software, announces the latest version of Glance Mobile App Share is now available for download. Facilitated by the…
Genesys and Acqueon Partner to Bring Advanced Revenue Intelligence to Enterprise Customer Experience
Genesys, a global cloud leader in experience orchestration, and Acqueon, a leading customer engagement platform specializing in outbound revenue…
ON24 Scales Digital Engagement for Adobe Experience Cloud Customers
According to Gartner, 80% of B2B sales interactions between suppliers and buyers will occur in digital channels by 2025. That’s why, ON24, a leading…
AiThority Interview with Malcolm Koh, Director, CX Practice at Zendesk
Hi, Malcolm, welcome to our Interview Series. Please tell us a little bit about your journey in helping customers to improve their CX strategy…
Movate Expands its Operations in Mauritius with a New Delivery Center
Movate (formerly CSS Corp), a digital technology and customer experience (CX) services provider, announced the launch of its new global delivery…
How AI Is Transforming the Role of the Agent
However much technology we add to the contact center, the human element remains essential. Empathy and understanding are critical to solving complex…
EquiTrust’s New Product Launch Powered by Sapiens’ Game-Changing Technology
Sapiens International Corporation, a leading global provider of software solutions for the insurance industry, announced with EquiTrust, a leading…
Medallia Named the Leader in Customer Feedback Management Platforms
Independent Research Firm report says Medallia “breaks away from competition with depth and breadth of offering”
Medallia, the global leader in…
