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Customer Experience
MCE Expands Role of Robert Hackl to Assume Responsibility as CMO
MCE Systems Ltd., the global leader in digital-first mobile device lifecycle management (dDLM), announces it has expanded Dr. Robert Hackl’s current…
Digi-Key Highlights Enhanced Customer Experience in Europe at Embedded World 2023
Digi-Key Electronics, which offers the world's largest selection of electronic components and automation products in stock for immediate shipment,…
Vee24 Introduces iOS App for One-to-One Customer Video Chats
Vee24, the leader in person-to-person digital customer experience solutions, announces the launch of its mobile app. Vee24's digital platform is…
Sprinklr Announces Local Data Hosting Solution in Australia & New Zealand
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced its continued expansion in the Australia…
New Global Research from Verint Shows Brands Leaning into Technology to Deliver Exceptional Customer…
One-Third of Business Leaders Lack Confidence in Customer Experience Proficiency Amid a Global Recession Threat, Budget Cuts and Labor Issues…
CX Leader Sitel Group Accelerates Global Transformation with Rebrand to Foundever
The founder-led global company’s new identity further strengthens its mission to be the CX solutions and team behind the world’s leading brands…
LanguageLoop Implements NICE CXone to Transform its Customer Experience Operations
LanguageLoop delivers frictionless mission-critical customer and employee experiences with NICE CXone
NICE announced that LanguageLoop has…
Budgets, Data and Tech, What’s Holding Creativity Back in 2023?
Despite nearly two-thirds of marketers (63%) wanting to be more creative in 2023, almost half (46%) feel their creativity is being hampered by…
Language I/O Adds Papago to its Translation Aggregation Layer Improving Ability to Translate…
Language I/O (LIO), a leading provider of multilingual customer support technology, announced a significant advancement in its translation quality for…
NETSCOUT nGenius Delivers Robust Enterprise Performance Management for Business-Critical…
NETSCOUT SYSTEMS a leading provider of cybersecurity, service assurance, and business analytics solutions, continues to advance the performance…