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Customer Experience
LoyaltyLoop and Print Reach Announce Product Integration
LoyaltyLoop is announcing the availability of a new Print Reach Printer's Plan integration add-on. The integration streamlines and automates the…
Dominion Energy Virginia Plugs Into Oracle for Distribution Control and Outage Restoration
Dominion Energy Virginia is implementing Oracle Utilities Outage Management System and new advanced distribution management (ADMS) capabilities in …
Online Retailer Das Kostümland Deploys Descartes’ Ecommerce Warehouse Management Solution to…
Descartes Systems Group the global leader in uniting logistics-intensive businesses in commerce, announced that Das Kostümland, a leading German…
NICE Voice of Customer Placed First Overall on Frost Radar Growth Index
NICE demonstrates substantial growth driven by digital innovation in customer experience
NICE announced top placement in Frost & Sullivan’s…
Birdeye Goes Global, Acquires Australia-based Cube Online
Birdeye, the leading all-in-one digital customer experience platform, announced the acquisition of Cube Online (Cube), Australia’s leading customer…
Vi Increases Positive Online Reviews for In-Store Experiences by 40% with Sprinklr
Sprinklr the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Vodafone Idea Limited (Vi) – a…
Yobi Announces $2.37 Million Seed Funding
Yobi, the AI-focused customer communications app catering specifically to the small business community, announced that it has raised a total of $2.37…
Bank of Abyssinia Selects Newgen for Delivering Superior Customer Experience
Newgen Software, a global provider of low code-based digital transformation platform, NewgenONE, announced that Bank of Abyssinia, one of the fastest…
65% of Consumers Say Negative Customer Service Interactions Motivate Them to Consider Switching…
Medallia,the global leader in customer and employee experience, announced the findings of its new report: The New Customer Expectations for the…
Talkdesk Joins the Jack Henry Vendor Integration Program
Talkdesk a global cloud contact center leader for customer-obsessed companies, announced that it has joined the Jack Henry Vendor Integration Program…