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Customer Experience
Salesloft Acquires Drift to Enhance AI-Powered Revenue Orchestration Platform
Category leaders in buyer and seller engagement come together to unify and tailor experiences across the customer lifecycle
Salesloft, the…
Sprout Social Launches New Care Solution to Power Exceptional Customer Experiences
Social Customer Care by Sprout Social enables brands to provide faster, personalized and complete customer care
Sprout Social, an industry-leading…
SOFTEL Communications Teams Up with Prophecy International for Advanced Customer Experience…
The partnership between Prophecy International and SOFTEL, which brings together emite's analytics with SOFTEL's artificial intelligence and cloud…
Zappix Unveils Latest Iteration of Digital Outreach Solution to Elevate Customer Engagement
Zappix, a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach…
Southern Cross Credit Union Boosts Customer Engagement with Vonage Fusion
Vonage Fusion, a unified communications and contact center solution, integrated with Salesforce Service Cloud, enhances both customer engagement and…
Verizon Invests in Customer Experience; Names First-Ever Chief Experience Officer
Also taps former Walmart executive Dory Butler to lead work across consumer channels
Verizon is investing more in customer experience with the…
Bright Pattern Announces Partnership with Value-Added Solutions Distributor emt Distribution
Bright Pattern is announcing an official partnership with leading solutions provider and distributor emt Distribution. It is owned by emt Holding, a…
Acquire BPO Launches Acquire.AI to Propel Business Growth
Outsourcing company expands with consulting service offering comprehensive AI solutions
Acquire BPO, a global leader in customer experience and…
GenAI Can Transform Fraud Detection and Customer Service in the Insurance Industry, Says Research
Info-Tech Research Group's latest research delves into the transformative potential of Gen AI within the insurance industry, offering IT leaders…
AveriSource Launches New AI-Powered Platform and User Experience for Application Modernization
The release of AveriSource Platform 2.0 enables an end-to-end application modernization journey for mainframe and midrange systems
AveriSource, the…