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Customer Experience
Southern Cross Credit Union Boosts Customer Engagement with Vonage Fusion
Vonage Fusion, a unified communications and contact center solution, integrated with Salesforce Service Cloud, enhances both customer engagement and…
Verizon Invests in Customer Experience; Names First-Ever Chief Experience Officer
Also taps former Walmart executive Dory Butler to lead work across consumer channels
Verizon is investing more in customer experience with the…
Bright Pattern Announces Partnership with Value-Added Solutions Distributor emt Distribution
Bright Pattern is announcing an official partnership with leading solutions provider and distributor emt Distribution. It is owned by emt Holding, a…
Acquire BPO Launches Acquire.AI to Propel Business Growth
Outsourcing company expands with consulting service offering comprehensive AI solutions
Acquire BPO, a global leader in customer experience and…
GenAI Can Transform Fraud Detection and Customer Service in the Insurance Industry, Says Research
Info-Tech Research Group's latest research delves into the transformative potential of Gen AI within the insurance industry, offering IT leaders…
AveriSource Launches New AI-Powered Platform and User Experience for Application Modernization
The release of AveriSource Platform 2.0 enables an end-to-end application modernization journey for mainframe and midrange systems
AveriSource, the…
SimplePin Selected by Carmack Insurance to Power Their Payments and Receivables Process
SimplePin, the leading receivable and payment platform with operations in Palm Beach, FL, USA, and Montréal, QC, Canada proudly welcomes Carmack…
Perceptyx Releases New AI-Powered Insights to Transform the Employee Experience
Platform update empowers managers to drive change and deliver impact
As the global leader in employee experience (EX) transformation, Perceptyx …
Zeotap CDP and DOUGLAS to Enhance Omnichannel Customer Experience
Leading omnichannel premium beauty destination has chosen Zeotap CDP to Orchestrate Multi-channel Interactions with its customers
Zeotap, the easy,…
8×8 Enhances Cloud Contact Center and Unified Communications Platform with AI-powered CX…
New 8x8 XCaaS Platform Capabilities Include AI-generated Post-meeting Smart Summaries and Action Items, Rich Omnichannel Experiences, Global Workforce…