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Customer Experience
NICE Digitally Transforms Performance and Customer Experience through AI-Driven Employee Engagement…
Yource expands usage of NICE WFM to support hybrid working by empowering employees through efficient scheduling
NICE announced that Yource, the…
Informatica Earns “An Outstanding Customer Service Experience” by J.D. Power for Second…
Informatica the first enterprise cloud data management leader to earn certification under the J.D. Power Certified Technology Service & Support…
ISG to Publish Reports on Private, Hybrid Cloud Services
Information Services Group (ISG) a leading global technology research and advisory firm, has launched a research study of service providers helping…
Acoustic Appoints Mark Cattini CEO
Acoustic, a global marketing and customer experience provider for B2C brands, announced that Mark Cattini has been named Chief Executive Officer…
Union Square Advisors Forecasts Opportunity for Tech Deal Activity in 2023
Union Square Advisors, a technology-focused investment bank, forecasts enticing deal opportunities in the technology industry this year. These…
College Students Give Real-World Examples Of How to Leverage AI in the Airport Parking Industry and…
Marketing, and hospitality majors were given the chance to write an essay about how to use AI in the airport parking industry. Besides the specific…
Mitsubishi Motors Canada Launches Customer Facing Insights and Reviews Solution with Feefo
Mitsubishi Motor Sales of Canada, Inc. has selected Feefo, a leading global customer reviews and insights platform, to transform their product reviews…
Immersive CX is the New Way to Win and Keep Customers
Latest Zendesk research signals a dramatic shift in expectations, with 71% of business leaders rethinking the entire customer experience
Zendesk, has…
ZENVIA Achieves Industry-leading Security Standards with ISO 27001 Certification
Zenvia Inc., the leading cloud-based CX platform in Latin America, empowering companies to transform their customer journeys, announced that it has…
Ada’s AI-powered Customer Service Automation Platform now Available on AWS Marketplace
Ada, the customer service automation company, announced its availability on AWS Marketplace. Now AWS customers globally can purchase Ada's platform…