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Customer Experience
Balto Launches Beacon, New Era of Agent Empowerment With Crowd-Sourced Call Recommendations
Balto, the leader in empowering agents with AI for better conversations, has launched the latest real-time capability to benefit agents with…
Verizon Improves Customer Experience Interactions with New VCC Digital Solutions
Verizon Business announced a new suite of digital engagement capabilities for the Verizon Virtual Contact Center (VCC) to enhance the end-to-end…
Zebra Technologies Introduces “The Modern Store by Zebra” to Help Retailers Solve Ongoing Store…
Company unveils its retail operations vision at NRF to better engage associates, optimize inventory and elevate the customer experience
Zebra…
Conversica Introduces New Partner Program to Expand its Global Alliance Network
The Conversation Automation Solutions Provider Starts the New Year with Three New International Partners
Conversica, the leading provider of…
Sprinklr and Sitel Group Partner to Enhance the Contact Center with Social Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, and Sitel Group, one of the largest global…
PagerDuty Status Pages Enable Real-Time, Proactive Customer Communication During Incidents
Integrated, Intuitive Feature Saves Time and Money, Aligning Technical and Customer-Facing Teams, Allowing Further Consolidation on to the PagerDuty…
Leostream Receives Customer Recommendation on Gartner Peer Insights Ratings and Reviews Platform
Leostream, the leading provider of enterprise-grade remote access solutions, announced that the company’s desktop connection management and remote…
AiThority Interview with Riaz Raihan, President of Products & Engineering at Alida
Hi Riaz, please tell us about your role at Alida, and how you arrived here.
I’ve had over a two-decade career, building products and driving…
SelectBlinds Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that SelectBlinds has selected Medallia as its experience platform of…
Europe’s largest Department Store El Corte Inglés Transforms Shopping Experience with Sprinklr
Leveraging three Sprinklr product suites to enhance digital engagement for customers.
Sprinklr the unified customer experience management…