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Customer Experience
HGS Continues to Expand its Digital Focus, Announces Acquisition
In line with its ongoing evolution into a digital-led, people-driven customer experience (CX) services provider, Hinduja Global Solutions Limited…
Engageware Releases 2023 Customer Engagement in Banking Report
Engageware, the industry-leading provider of customer engagement solutions, released its ENGAGE 2023: Customer Engagement in Banking, Annual Trends…
Acxiom and Treasure Data Launch HCP Engage
A marketing platform to help pharma inform and inspire deeper connections with healthcare professionals for better patient outcomes
AcxiomÒ, the…
Clickatell Launches Chat Commerce Solutions for Travel Industry
Travel Brands Drive Productivity, Trust and Satisfaction with Travelers in Messaging Channels
Clickatell, the Chat Commerce and business messaging…
New Talkdesk Research Reveals the Trends to Watch in Retail CX
Talkdesk, Inc., a global cloud contact center leader for customer-obsessed companies, today released a new Talkdesk Research report, The Future of…
CallMiner Selects DecisionLink to Scale Conversations Around Business Outcomes Pre- and Post-Sale
DecisionLink, the leading provider of Customer Value Management (CVM) solutions that simplify and automate customer value conversations at all stages…
Sitel Group Partners with Genesys to Accelerate Brands’ Digital Transformation
This partnership supports brands’ strategies to move to the cloud, become fully omnichannel and deliver integrated customer and employee…
NRG Energy,to Acquire Vivint Smart Home,
Acquisition Positions NRG as the Leading Essential Home Services Provider, Accelerating Growth Plan
NRG Energy, announced they have entered into a…
SuccessKPI Achieves FedRAMP Authorization
SuccessKPI, Inc., a cloud-native contact center customer experience insight and action platform provider, announced that they have achieved FedRAMP…
Kelvin Strengthens Executive Leadership Team to Serve its Customers Better
Kelvin, the leading collaborative control software company delivering industrial intelligence, has bolstered its executive leadership team with…