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Customer Experience
Logicbroker Hires Brian Schmidt as Chief Operating Officer
Logicbroker, the only provider of D2C and B2B drop ship and marketplace solutions, is thrilled to announce the hiring of Brian Schmidt, its new Chief…
Businesses Move to Combat Waning Customer Loyalty with Pre-Emptive Service Technology, Says Pega…
Business leaders are doubling down on pre-emptive customer service technology to help meet the demands of less loyal and more digital savvy customers,…
Sprinklr Expands Research and Development Center in Singapore
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that the company will expand operations…
QuestionPro Launches New Reputation Monitoring and Analysis Tool
QuestionPro, a global leader in online survey and research services announced it has launched CX Reputation, an all-in-one platform for reputation…
Repustate Adds 7 New Customer Review Sources To Its Sentiment Analysis Platform
Repustate announces the addition of seven new data sources to its sentiment analysis platform, Repustate IQ. Brands looking for customer experience…
Alorica Promotes Longtime APAC Leader Bong Borja to Chief Operating Officer
Alorica Inc., a trusted leader in next-generation customer experience (CX) solutions, announced it has promoted Bong Borja to Chief Operating Officer…
FreeWire Technologies To Make Available Ultrafast, Battery-integrated EV Charging for Chevron and…
FreeWire Technologies announced a program to make available battery-integrated electric vehicle (EV) charging equipment and solutions for Chevron’s…
Aurora Mobile’s Subsidiary SendCloud Provides Email Service to DHgate.com
Aurora Mobile Limited, a leading provider of customer engagement and marketing technology services in China, announced that its subsidiary Wuhan…
ChurnZero Integrates Snowflake into Customer Success Platform
ChurnZero, a leading platform and partner for Customer Success, announced its integration with Snowflake, the Data Cloud company. ChurnZero's…
Brands put Customer Relationships at Risk, Merkle Research Reveals How Customer Data Strategies Play…
Merkle's Customer Engagement Report explores critical gaps in how brands manage customer data, the impact on business growth, and key steps to getting…